Nicole Blanchett

• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
• Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
• Cared for residents in assisted living facility and delivered high-quality support to meet needs.
• Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
• Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
• Supported ambulation and physical therapy needs by conducting planned exercise routines.
• Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
• Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
• Documented patient information and care activities in electronic health record.

• Maintained computer and physical filing systems.
• Created, maintained and updated filing systems for paper and electronic documents.
• Updated reports, managed accounts, and generated reports for company database.
• Developed and maintained successful relationships with vendors, suppliers and contractors.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Controlled finances to lower costs and keep business operating within budget.
• Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Approved and processed payroll
• Paid bills on an as needed bases.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Kept reception area clean and neat to give visitors positive first impression.
• Answered phone promptly and directed incoming calls to correct offices.
• Provided support services to Administrative Officer
• Responded to inquiries from callers seeking information.
• Managed multiple tasks and met time-sensitive deadlines.
• Provided clerical support to company employees by copying, faxing, and filing documents.

• Maintained clean and safe environment to promote patient safety and comfort.
• Answered patient assistance calls, assessed needs, and offered qualified support.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
• Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
• Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
• Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
• Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
• Organized and replenished unit supplies to maintain team readiness for expected demands.
• Collected and transported specimens to prepare for lab testing.
• Supported patient admissions, discharges, and transfers to promote team productivity.
• Applied oxygen via nasal cannula, simple masks and nebulizer masks under direction of nurse in charge.
• Educated patients and families on proper care and treatment to facilitate successful home care.
• Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
• Documented patient information and care activities in electronic health record.
• Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
• Maintained patient stability by checking vital signs and weight and recording intake and outtake information.

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Updated account information to maintain customer records.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Processed customer service orders promptly to increase customer satisfaction.
• Answered phone inquiries regarding patient’s insurance policy or claim
• Provided benefit information to providers
• Processed claims to be paid

• Answered client queries and complaints to provide strong customer service.
• Copyedited, proofread and revised company advertisements, print materials and press releases before dispersal.
• Took photographs and videos during special events for promotional materials and social media pages.
• Communicated company promotions, products, and services to clients to increase brand awareness and overall revenue.

§ Entered workshop registrations into a word document

§ Prepared e-mails for members attending workshops

§ Developed workshop booklets for the Provider Representatives education events using multiple computer systems

§ Enter bad addresses for providers into an Excel database

§ Enter all provider contact information into a Provider Tracking System (PTS)

§ Complete expenditure reports and send to accounting department

§ Format and post all Medicare reimbursement information to the Medicare Website

§ Develop and post E-Learning modules to the Medicare website

§ Send out list serve notifications when new information is posted to the Medicare Website

§ Respond to inquiries sent to the Communications Department

§ Develop and format Education CD-Rom mandated by Centers for Medicare and Medicaid Services (CMS)

§ Research Fraud Requests

§ Box up all old information, label and send to storage

§ Handle any requests sent from CMS