Nicole Blase

Successful agent in charge of Orange County and San Diego territories

• Prepared homes for client arrivals during open house events and established signage and wayfinding aids.
• Advised sellers on ways to increase curb appeal and make homes more appealing to potential buyers.
• Increased home sales through persuasion, negotiation and closing prowess.
• Wrote contracts to outline sales and purchases of properties.
• Educated clients looking to sell or buy on current market conditions, legal requirements, pricing and mortgages.
• Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
• Performed home evaluations and developed competitive market analysis for individual homes.

• Communicated with clients to understand property needs and preferences.
• Sold 60 plus properties in year .
• Resolved client concerns related to home purchases to maintain high satisfaction ratings.
• Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow.
• Advised and informed prospective clients on current market activities and conditions.
• Negotiated contracts with buyers and sellers to maximize customer savings.
• Compared recently sold area properties to determine competitive market prices.
• Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
• Interviewed clients and generated lists of potential properties meeting specific requirements from available listings.
• Increased home sales through persuasion, negotiation and ability to close.

Helping agents with :

• ISA Support
• Lead Screening
• Prospecting / Follow ups
• Agent Recruiting
• Open House Assist
• Email and Calendar management
• Website, Blog and Social Media maintenance

• Engage with new and existing clients to give them the best customer experience.
• In charge of all incoming agent requests, listings, phone calls, live chats and website inquiries.
• Help lift yield and conversion rate for San Diego, Orange County, Inland Empire, Los Angeles, Sacramento and San Francisco markets.
• Interviewed job candidates and made staffing decisions.
• Hired, trained new hires.
• Helped grow Support Agent Role.
• Created Support Agent quick guide handbook.
• Generated repeat business through exceptional customer service.
• Received 2015 Redfinnian award.
  

• Maintained NPS score of 100 percent.
• Worked with first time home buyers, short sales, all ash, land lease properties and more.
• Guided clients from beginning to end of the home buying process in choosing the right property.
• Converted prospects to closed sales for clients located throughout San Diego.
• Negotiated contracts on behalf of clients.
• Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
• Maintained connections with clients to encourage repeat business and referrals.
• Developed and maintained list of properties suited to different needs and budgets.
• Communicated with clients to understand their property needs and preferences.
• Coordinated appointments to show marketed properties.
• Created virtual tours of homes listed, providing potential buyers with additional exposure to properties.
• Worked closely with clients to get appropriate loans, inspections and credit reports.
• Developed and maintained relationships with clients through networking, postcards and cold calling.
• Showed properties to potential buyers and other brokers at open houses and by appointment.
• Acted as liaison between buyers and sellers to ensure positive experiences for both parties.
• Followed up with prospective buyers regarding incentives from builders and new developments in surrounding areas.
• Accompanied buyers and sellers to their home inspections and appraisals.

• Coordinated, scheduled and arranged home tours per online requests, calls and emails.
• Handled all inquiries in timely manner.
• Helped agents while they were out in the field and managed their calendars.
  

• Set up and performed home tours for new and existing clients with the ability and knowledge to answer their questions honestly and thoroughly.
• Set up clients on listing alerts and or created them with a custom home search.
• Collected all information regarding areas and homes before home tour.
• Presented each client with a home tour packet, area information and comps.
• Gave detailed feedback and notes to agents after home tour is performed.
• Received 9/10 review on all customer reviews.
  

• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
• Provided positive first impressions to welcome existing, new and potential customers.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions regarding sizing, accessories and proper care for merchandise.
• Engaged with customers to effectively build rapport and lasting relationships.
• Prepared merchandise for sales floor by pricing or tagging.
• Solved customer challenges by offering relevant products and services.
• Completed orders and organized product deliveries to meet customer timetables.
• Tracked stock using company inventory management software.

• Co owner of small contract recruiting company.
• End to end recruiter.
• Sourced resumes / candidates and added to the ATS.
• Initial phone screenings.
• Managed the interview cycle.
• Presented offers / closed candidates.

• Successfully processed all escrow transactions and controlled all listing files.
• Effectively prepared all listing presentations and relevant information to agent for listing appointments.
• Managed all schedules, appointments, and deadlines for team staff.
• Directed and advised design assistants with marketing, ad layouts, web and blog design.
• Acted in absence of agent, effectively showing listings and holding broker caravans.
• Responsible for all MLS related activities such as listing entries and MLS maintenance.
• Interfaced with clients daily either verbally or in person.
• Strived to continually maintain completely satisfied clientele by successfully managing all customer service issues.
• Ensured competitive edge through market research and price integrity.
• Actively participated in staff and organizational staff meetings, offering constructive input and feedback.
  

• Oversaw 12 offices with hiring, hr needs and marketing.
• In charge of conducting monthly HR & marketing meetings.
• Produced weekly graphs and numbers regarding company production.
• Met with top agents to go over marketing needs and support.
• Supported Vice President of Prudential California Real - John Aaroe.
• Cultivated and maintained excellent working rapport with vendors and product representatives.
  

• Successfully closed 100's of real estate transactions.
• Responsible for opening escrow / title, status changes, ordering signage and all inspections and reports.
• Effectively negotiated all repair requests with clients and agents.
• Maintained positive client relations by remaining as the main point of contact for clients throughout entire transaction.
• Acted as liaison between buyers and sellers to ensure positive experiences for both parties.
• Maintained an average pipeline of 20-30 residential transactions per month.