Nicole Bobbitt
San Francisco,CA
Summary
Personable Community Director enthusiastic about organizing events and resolving concerns in order to promote quality of life improvements. Proficient in the behaviors, needs, and desires of residents. Property Manager focused on satisfying tenants and maintaining high occupancy rates. Reports any major issues to property owners and takes initiative in finding workable solutions. Autonomous when minor issues on-site arise.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Community Director
FPI Management
01.2023 - Current
- Improved quality of life for residents by directing repairs and managing ongoing facility maintenance.
- Protected confidential information of residents with careful documentation.
- Supported residents with behavioral problems by responding in calm, empathetic demeanor.
- Communicated with vendors regarding orders, deliveries, and invoices.
- Handled resident complaints and expedited maintenance requests.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Completed lease applications and verifications, notifying prospects of results.
- Worked with on-site and remote service providers to support tenants requesting accommodations.
Assistant Community Director
FPI Management
06.2021 - 01.2023
- Assisted in the daily operations of a residential community by responding to resident inquiries, resolving conflicts, and providing customer service.
- Maintained accurate records regarding tenant information, rent payments, lease agreements, and other pertinent documents.
- Investigated incidents that occurred on site such as noise disturbances or vandalism cases.
- Collaborated with maintenance team to ensure timely completion of repairs and upkeep of community grounds and buildings.
- Consulted with staff on resolution of complex service issues.
- Performed regular inspections of vacant units prior to move-in day in order to guarantee their condition was acceptable before welcoming new tenants.
Front Office Manager
SF Rent
Oakland, CA
10.2010 - 05.2021
- Assisted in recruiting, training, evaluating and developing staff members in order to maintain high standards of performance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Analyzed business performance data and forecasted business results for upper management.
- Performed administrative tasks such as filing paperwork, preparing reports or updating databases when needed.
- Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
Education
Medical Assisting
Contra Costa College
San Pablo, CA06-2002
Skills
- Client Relations
- Payment Collection
- Effective Communication
- Active Listening
- Staff Management
Certification
- Certified Medical Assistant 2002
Timeline
Community Director
FPI Management
01.2023 - Current
Assistant Community Director
FPI Management
06.2021 - 01.2023
Front Office Manager
SF Rent
10.2010 - 05.2021
Medical Assisting
Contra Costa College
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