Dorothy Nicole Mazyck

• Coordinated timely delivery of goods and services by closely monitoring order statuses and addressing any delays or discrepancies as needed.
• Evaluated supplier invoices for accuracy, working closely with accounts payable team members to ensure prompt payment processing.
• Reduced order processing time by optimizing purchase order management system and enhancing communication with vendors.

• Took ownership of customers issues to follow problems through to resolution.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Improved team performance by sharing knowledge and best practices with colleagues in regular training sessions.
• Provided exceptional support during high call volume periods, maintaining a professional demeanor under pressure.
• Responded to customer inquiries via phone, email and web-based platforms.
• Collaborated with cross-functional teams to ensure seamless service delivery for customers.
• Logged call information and solutions provided into internal database.
• Investigated and resolved customer inquiries and complaints quickly.

• Prepared orders for shipment by picking, packing, and labeling merchandise.
• Worked safely around moving machinery.
• Collaborated with team members to achieve daily targets and complete tasks efficiently.
• Performed inventory control, such as counting, and stocking merchandise.
• Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.

▪
Filled in and handled the daily operations, in the absent of the Department Manager
▪
Responsible for making sure all associates work was distributed fairly, depending on the work load
▪
Monitor and check customer orders to ensure the orders were pulled and packed with no errors
▪
Ensure that all orders were processed with no hold overs and shipped out to the customer’s daily
▪
Assisted with any problems that the associates may have during the day
▪
Ensure all problems or concerns are addressed with the Department Manager
▪
Prepare end of the day reports for Department Manager