Open To Work
NICOLE BOBSIN
Arnette Polymers, LLC
Higginsville,MO
Work Preference
Job Search Status:
Open to work
Work Type
Full Time
Location Preference
Remote
Important To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsPaid time offWork from home optionPaid sick leave401k match
1
Certification
13
Years of experience
Knowledgeable about preparing invoices, processing payments and pursuing past-due balances. Well-versed in accurately coding different types of bills for clear recordkeeping and tracking. Team-oriented, dependable, and performance-driven.
Work History
2 Years 6 Months
04.2024 - Current
2 Years 6 Months
Customer Support Specialist
Arnette Polymers, LLC | Richmond, Missouri
04.2024 - Current
- Delivered exceptional customer support via phone, email, and chat platforms to resolve inquiries efficiently.
- Streamlined troubleshooting processes to enhance response times and improve customer satisfaction ratings.
- Analyzed customer feedback to develop actionable insights for product improvements and service enhancements.
- Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
- Created training materials for onboarding new team members, fostering a culture of continuous learning within the department.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
6 Years 4 Months
12.2017 - 04.2024
6 Years 4 Months
Accounting Clerk
Wyndham Destinations | Branson, MO
12.2017 - 04.2024
- Processed accounts payable and receivable transactions efficiently.
- Reconciled bank statements to ensure accuracy of financial records.
- Maintained accurate records using accounting software and spreadsheets.
- Assisted in month-end closing processes, improving workflow efficiency.
- Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
- Input high volume of monthly invoices with consistent accuracy.
- Supported audit preparations through meticulous documentation review and prompt response to auditor inquiries.
1 Year 4 Months
08.2016 - 12.2017
1 Year 4 Months
GUEST SERVICE MANAGER
WORLDMARK BY WYNDAM | BRANSON, MISSOURI
08.2016 - 12.2017
- Led guest service operations, enhancing customer satisfaction through effective team management and training.
- Implemented streamlined communication processes among departments to improve guest experience and operational efficiency.
- Developed and maintained relationships with guests, addressing feedback to foster loyalty and repeat business.
- Trained staff on service standards and procedures, ensuring adherence to company policies and exceptional service delivery.
- Analyzed guest feedback data to identify trends, drive improvements, and inform strategic decision-making for service enhancements.
3 Years 1 Month
07.2013 - 08.2016
3 Years 1 Month
Housekeeping Manager
Wyndham Destinations - WorldMark by Wyndham | Branson, MO
07.2013 - 08.2016
- Supervised daily operations of housekeeping team, ensuring adherence to cleanliness standards.
- Developed and implemented training programs for new staff, enhancing service quality.
- Managed inventory of cleaning supplies, optimizing usage and reducing costs.
- Coordinated scheduling for housekeeping staff, improving shift coverage and efficiency.
- Conducted regular inspections of guest rooms and public areas, identifying areas for improvement.
- Collaborated with management to develop strategic initiatives for operational efficiency.
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Established performance metrics for team members, fostering accountability and excellence in service delivery.
Education
Associate of Applied Science - Accounting And Business Management
Ozarks Technical Community College | MO | 12-2022
Skills
Customer service
Invoice processing
CRM systems
Records management
Data analysis
Problem-solving
Decision-making
Attention to detail
Certification
Quickbooks Certified
Software
Salesforce
Sage
LN
Quickbooks
Timeline
Customer Support Specialist
Arnette Polymers, LLC
04.2024 - CurrentRead more
Accounting Clerk
Wyndham Destinations
12.2017 - 04.2024Read more
GUEST SERVICE MANAGER
WORLDMARK BY WYNDAM
08.2016 - 12.2017Read more
Housekeeping Manager
Wyndham Destinations - WorldMark by Wyndham
07.2013 - 08.2016Read more
Ozarks Technical Community College - Associate of Applied Science, Accounting And Business Management
Read more