Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole Boehle Kirrane

Center Manager
Houston,TX

Summary

Industrious Center Manager dedicated to keeping operations efficient and smooth by delivering successful leadership and team management at all levels. Highly motivated with extensive customer service and sales experience. Experienced in administering budgets, overseeing personnel needs and solving routine and complex problems. Familiar with financial markets and proactive in capturing new customers and business opportunities.

Overview

13
13
years of professional experience

Work History

Center Manager

Advance America
Houston, TX
09.2010 - 08.2020


  • Built and lead diverse, high-performance team focused on achieving daily and long-term sales and service goals.
  • Audited facility, employee work and service levels to maintain compliance with company and industry standards.
  • Devised and deployed successful marketing strategies, dramatically boosting center ranking.
  • Upheld great standards of leadership for employees, consistently leading by example for best-in-class client service.
  • Assisted in recruiting, hiring and training of team members.
  • Originated, reviewed, processed, closed and administered customer loan applications.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Budgeted effectively, controlling costs to maximize center gross profit and operational effectiveness.
  • Identified financial strengths and weaknesses by regularly reviewing KPIs and tracking sheets.
  • Promoted quickly from Customer Service Representative to Assistant Manager and then to Center Manager within 18 months.

Customer Care Representative, Claims

Moneygram International Inc
Lakewood, CO
01.2008 - 12.2009
  • Resolved concerns with products or services to help with retention and drive sales.
  • Provided primary customer support to internal and external customers.
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.

Retention Customer Service Representative II

EchoStar
Thornton, CO
03.2008 - 01.2009
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Provided primary customer support to internal and external customers.
  • Processed customer adjustments to maintain financial accounts.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Promoted quickly from Customer Service Representative I to Representative II, then Customer Retention.

Education

Iver C. Ranum High School
Westminster, CO

Skills

Operations oversight

undefined

Timeline

Center Manager

Advance America
09.2010 - 08.2020

Retention Customer Service Representative II

EchoStar
03.2008 - 01.2009

Customer Care Representative, Claims

Moneygram International Inc
01.2008 - 12.2009

Iver C. Ranum High School

Similar Profiles

CREATE PROFILE
Nicole Boehle KirraneCenter Manager