Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Nicole Bogler

Lake Forest,CA

Summary

Reliable Project Manager and Treatment Coordinator in the health field. Experienced in fast-paced office administration, schedule oversight, and management of project operations. Proactive and able to take initiative and make important decisions when identifying problems and providing targeted solutions. Knowledgeable in accounting principles, bookkeeping, and paperless technology. Optimizes clerical processes and maintains maximum patient care and treatment.

Overview

5
5
years of professional experience

Work History

Project Manager and Treatment Coordinator

OC Specialty Endodontics
11.2020 - 08.2021
  • Manage doctor's day to day patient and treatment schedule
  • Front office: greet and check in patients, answer telephone and emails, create and cancel appointments
  • Operate TDO Practice Management Software: maintain patient records, x-rays and administrative data
  • Collect fees and deductibles, set up finance options and payment plans for patients, and post payments
  • Present treatment plans: cost, insurance coverage, consent, payment, treatment schedule
  • Daily patient eligibility screening: insurance verification and authorization
  • Process insurance claims and payments
  • Track incomplete, lost, denied and unpaid insurance claims
  • Maintain HIPPA, OSHA, CDC, CDA, and ADA compliance

Project Manager

Los Gatos Pediatric Dentistry and Willow Glen Pediatric Dentistry, Los Gatos
11.2016 - 03.2019
  • Manage four doctors and two offices schedules
  • Front office: check patients in and out, file, answer telephones and emails, collect and post payments
  • Schedule recalls and treatment, fill appointment gaps and cancellations
  • Import, export and request x-rays from other practices
  • Insurance verification and authorization
  • Treatment and IVGA coordinator: treatment plan presentation, cost, consent, and process payment
  • Operate Dentrix, Dexis, and DexWeb
  • Utilize Solution Reach, Lighthouse360, and Demandforce communication systems
  • Create and manage business website utilizing Prosites
  • Use QuickBooks for financial responsibilities: write checks, balance accounts, pay and record monthly bills
  • Install and apply new technology: digital signature pads, payment processors, VOIP, headsets
  • Transition to paperless office: digital filing, records, consents, and new patient forms
  • Create organized systems to increase efficiency and production within office
  • Organize team building and holiday events

Education

B.S - Health Science, Biology and Psychology

San Jose State University

Skills

  • Strong, persistent, and determined work ethic
  • Effective leadership skills with ambition to learn and teach
  • Ability to multi-task and work in rapidly changing and fast-paced environment with accuracy
  • Highly organized, detail oriented, and reliable
  • Quality communication skills, excellent customer service and patient care
  • Develop and apply strategies and solutions to meet team goals
  • Business and finance management skills
  • Proficient at Word, Excel, PowerPoint, Outlook and ShareFile programs
  • Skillful at computer operating systems, hardware, and software

Accomplishments

Course: Health Organization and Administration, Health Policy, Health Program Planning, Health Professionalism, Health Team Building, Public Speaking, and Biostatistics


Continuing Education Units: Basic Life Support for Healthcare Professionals, Dental Practice Act, Infection Control, Fundamentals of Project Management, Leadership Team-Building Skills for Managers

Timeline

Project Manager and Treatment Coordinator

OC Specialty Endodontics
11.2020 - 08.2021

Project Manager

Los Gatos Pediatric Dentistry and Willow Glen Pediatric Dentistry, Los Gatos
11.2016 - 03.2019

B.S - Health Science, Biology and Psychology

San Jose State University

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