Nicole Bohn
Levering,MI
Summary
Dedicated professional with extensive experience in office administration and customer service. Skilled in maintaining accurate records, managing attendance, and delivering high-quality support. Committed to enhancing operational efficiency and maximizing customer satisfaction through effective communication.
Overview
2026
2026
years of professional experience
Work History
Air Traffic Controller
Pellston ARFF Inc.
Pellston, Michigan
08.2025 - Current
- Monitored aircraft movements to ensure safe landings and takeoffs.
- Coordinated with ground crews for efficient aircraft servicing.
- Maintained communication with pilots via radio to ensure safety of aircrafts.
- Utilized radar systems to track aircraft positions in real-time.
- Managed multiple incoming flights simultaneously while monitoring radar screens for changes in patterns or locations of aircrafts.
Office Clerk
Pellston Public Schools
Pellston, Michigan
08.2018 - 03.2024
- Managed student attendance records and ensured accuracy in reporting.
- Assisted with filing and organizing documents for efficient access.
- Processed incoming and outgoing mail for the school office.
- Coordinated supply inventory and restocked materials as needed.
- Maintained cleanliness and order in the office environment.
- Provided administrative support such as typing documents, filing paperwork, photocopying, scanning documents, and faxing documents.
- Answered phone calls in a professional manner and transferred calls accordingly.
- Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction.
- Directed clients and guests to correct departments, rooms, and staff members.
Member Service Representative
4Front Credit Union
Petoskey, Michigan
2009 - 2015
- Assisted members with account inquiries and transaction requests.
- Educated clients on credit union products and services.
- Resolved member issues through effective communication and problem-solving.
- Maintained accurate records of member transactions and interactions.
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Answered incoming calls regarding membership benefits and services.
- Greeted customers in a friendly and professional manner.
Education
High School Diploma -
Ionia High School
Ionia, MI06-2000
Skills
- Aircraft monitoring
- Record keeping
- Attention to detail
- Relaying critical information
- Interacting with pilots
- Radar and computer usage
- Hazardous condition tracking
- Data entry
- Attendance tracking
- Effective communication
- Telephone etiquette
- Administrative support
- Mail handling
- Maintaining records
- Experience with PowerSchool and Red Rover
- Administer and record student medication
Timeline
Air Traffic Controller
Pellston ARFF Inc.
08.2025 - Current
Office Clerk
Pellston Public Schools
08.2018 - 03.2024
Member Service Representative
4Front Credit Union
2009 - 2015
High School Diploma -
Ionia High School