Nicole Booker, SHRM-CP
Fort Wayne,IN
Summary
An experienced leader with 15 years of experience driving operational excellence across large teams. Expertise in operational management, profit optimization, employee relations, and HR functions. SHRM-CP certified with a focus on cultivating positive work cultures and enhancing team performance. Excel in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for a collaborative approach and commitment to excellence.
Overview
19
19
years of professional experience
Work History
District Manager
H&R Block
01.2022 - Current
- Lead all operations within the Greater Fort Wayne District and surrounding areas, overseeing 26 retail locations and a team of 157 staff members, 5 Multi-unit leaders and 7 team leaders.
- Directly manage a budget of $18 million, overseeing payroll, scheduling, and driving overall client growth.
- Analyze financial reports and P&L to make strategic decisions aimed at improving district profitability.
- Foster a culture of associate engagement and growth, serving as the Regional Associate Engagement Culture Captain for the Central market.
- Oversee all HR functions including recruitment, hiring, and staffing for 26 retail locations across the Greater Fort Wayne District and surrounding areas, ensuring alignment with company policies and procedures.
- Develop and implement employee relations strategies to foster a positive work environment and resolve any issues promptly, resulting in a 20% reduction in employee turnover within the first year.
- Lead performance management processes, conducting regular performance reviews and providing coaching and development opportunities to enhance staff capabilities.
- Collaborate with corporate HR to ensure compliance with State and Federal employment laws and regulations, including overseeing all licensing requirements for tax professionals.
- Drive diversity and inclusion initiatives within the district, resulting in a 15% increase in the representation of underrepresented groups within the workforce.
- Implement effective training and development programs to enhance staff skills and knowledge, resulting in a 4% improvement in customer service satisfaction scores.
- Regional Employee engagement captain
Store Director
Target
02.2015 - 12.2021
- Led a team of 200+ staff members across multiple locations, driving profitability, guest experience, and brand representation.
- Developed and implemented strategies resulting in an 8% increase in revenue within the first year and a combined total increase of $20 million during tenure. Increased store revenue from $28 million to $48.7 million.
- Oversaw all merchandising, operational, logistics and human resource functions within the district, emphasizing succession planning and retention strategies.
- Recognized as the Most Valued Store Director in Group 195 (Michigan, Indiana and Ohio) for three consecutive years and a graduate of the Accelerated Development Group.
- Operational captain for District of 13 stores.
- Interim District Senior Director of thirteen Target locations including Fort Wayne, South Bend, Mishawaka, Valparaiso and highland, Indiana overseeing $200 million in totals sales during two consecutive LOA's.
Store Director
Target
09.2012 - 02.2015
- Directed store operations to maximize profitability and guest experience, leading a team to achieve company goals and metrics.
- Managed all merchandising, operational, and human resource functions within the store, ensuring alignment with company objectives.
- Total Store revenue was $23 million
- Promoted to higher volume store in 2015
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Oversaw staffing and training, safety compliance, inventory control and financial functions.
HR Manager
Target
07.2011 - 09.2012
- Spearheaded HR operations, ensuring effective recruitment, training, and development programs resulting in a cohesive and high-performing team.
- Implemented performance management systems to drive employee engagement and productivity, resulting in a 15% increase in staff retention.
- Facilitated team-building activities and recognition programs to foster a positive work environment, resulting in a 10% increase in employee satisfaction scores.
- Executed sales floor and HR operations for a high-volume store, managing operations and personnel to meet organizational goals.
- Developed and maintained strong relationships with team members, upper management, and external stakeholders.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
HR Generalist Claims Department
State Farm Insurance
05.2006 - 06.2011
- Managed HR functions within the claims department, including recruitment, onboarding, and training of new team members, resulting in a 10% increase in departmental efficiency.
- Conducted performance evaluations and provided feedback to team members to support their professional development and career progression.
- Acted as a liaison between employees and management to address any concerns or grievances, promoting open communication and trust within the team.
- Collaborated with HR department to ensure compliance with company policies and procedures, as well as State and Federal employment laws.
- Facilitated monthly training sessions on business writing and personal development to increase continuity within claim files.
Education
Master of Arts - Juris Master, Employee Relations
Florida State University
Tallahassee, FL05-2027
Bachelors - English Literature
Florida State University
Tallahassee, Florida04-2006
Skills
- Employee relations
- SHRM-CP Certification
- Employee engagement
- Operational improvement
- Succession Planning
- P&L
- EBITDA
- Staffing
- Sales & Service
- Operational Management
Accomplishments
MVP Group Operations April 2021
Named MVP Store Director in 2019, 2020 & 2021
Timeline
District Manager
H&R Block
01.2022 - Current
Store Director
Target
02.2015 - 12.2021
Store Director
Target
09.2012 - 02.2015
HR Manager
Target
07.2011 - 09.2012
HR Generalist Claims Department
State Farm Insurance
05.2006 - 06.2011
Master of Arts - Juris Master, Employee Relations
Florida State University
Bachelors - English Literature
Florida State University
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