Nicole Boren
Newburgh,IN
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Human Resources and Operations Specialist
Youth First, Inc.
02.2022 - Current
- Ensured accuracy of personnel records by meticulously maintaining confidential files and databases.
- Established strong relationships with external vendors related to benefits administration or other HR services.
- Supported coordination of benefits open enrollment activities and process.
- Coordinated and set up meeting materials, presentations and audiovisual systems.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Oversaw daily operations of a busy office environment, ensuring tasks were completed efficiently and accurately.
- Ensured compliance with federal, state, and local labor laws through regular audits and policy updates.
- Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
- Administered employee leave requests in accordance with FMLA guidelines, maintaining compliance with regulations while providing necessary accommodations for staff members.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
Customer Service Associate
Shoe Carnival Inc.
04.2021 - 01.2022
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues on social media and online reviews.
- Processed online orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Monitored customer feedback channels, identifying areas of improvement for enhanced service quality.
- Utilized CRM software to track customer interactions, ensuring seamless handoff between support agents when needed.
- Developed and updated databases to handle customer data.
Customer Service Specialist
German American Bank
04.2019 - 04.2021
- Reconcile vault and drawer at the end of business.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Collaborated with team members to consistently meet or exceed branch sales targets and objectives.
- Assisted customers with setting up or closing accounts and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
Success Manager
WFIE
03.2018 - 09.2018
- Oversee sales caseload to ensure client satisfaction.
- Manage individual campaign details.
- Accompany salesperson on calls to discuss client expectations.
- Execute details of client campaign.
- Maintain working knowledge of advertising sold to clients.
- Place orders in system
Manager - National Accounts
Atlas World Group - Avail Resource Management
03.2015 - 03.2018
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Developed and maintained relationships with customers and suppliers through account development.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Implemented quality control measures to maintain high standards of service across all touchpoints within the department.
Supervisor of Customer Service
Atlas World Group - Weichert Transportation
07.2014 - 03.2015
- Direct point of contact on escalations and question.
- Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
Supervisor of Customer Service
Atlas World Group - Avail Resource Management
04.2010 - 07.2014
- Created work instructions & conducted internal audits.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Evaluated individual performance metrics to identify areas of improvement, providing targeted coaching to boost results.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
Education
Sociology -
University of Southern Indiana
Timeline
Human Resources and Operations Specialist
Youth First, Inc.
02.2022 - Current
Customer Service Associate
Shoe Carnival Inc.
04.2021 - 01.2022
Customer Service Specialist
German American Bank
04.2019 - 04.2021
Success Manager
WFIE
03.2018 - 09.2018
Manager - National Accounts
Atlas World Group - Avail Resource Management
03.2015 - 03.2018
Supervisor of Customer Service
Atlas World Group - Weichert Transportation
07.2014 - 03.2015
Supervisor of Customer Service
Atlas World Group - Avail Resource Management
04.2010 - 07.2014
Sociology -
University of Southern Indiana
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