NICOLE BORTNICK
Lexingtion,South Carolina
Summary
Positive and upbeat Customer Service Specialist bringing years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs, dealing with stressful situations and being able to build trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Advanced Auto Parts
Columbia, SC
01.2017 - Current
- Examined parts for defects and exchanged defective parts with manufacturer representative to maintain high quality standards and customer satisfaction.
- Took inventory of stock and replenished with current merchandise from established vendors to maintain adequate supply levels for expected demand
- Assisted customers daily in finding parts for individual needs.
- Kept parts neatly stacked and ready for purchase to boost sales.
- Received and delivered parts to customers or dealerships across the Columbia area.
- Reviewed daily delivery documents and orders and reported any errors found on delivery documents to supervisor.
- Demonstrated full store expertise on merchandise locations, enabling optimum service to inquiring customers.
Professional House Cleaner
Detailed Excellence
West Columbia, South Carolina
03.2016 - 02.2017
- Building a positive relationships with customers.
- Handling customers money, checks, keys to the home as well as having the alarm codes to there homes.
- Assisting management with daily office activities, answering phones, and scheduling customers with appointments.
- Lead in-home Inspections after or during cleaning to ensure all employees were following proper cleaning standards.
- Thoroughly cleaned residential homes, including bedrooms, bathrooms, kitchens, laundry rooms to maintain organize, clean and welcoming environment.
- Dusted and vacuumed all assigned rooms, wiped baseboards, removed scuff marks and cleaned mirrors, toilets, sinks, showers, tubs and marble floors daily.
- Provided detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Maintained exceptional customer relationships by working closely with management and reporting feedback from customers.
Customer Service Representative
Academy Sports
Columbia, South Carolina
10.2012 - 03.2016
- Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
- Assessed customer needs and upsold products and services to maximize sales.
- Educated customers on latest promotions, sales incentives and other offerings to enable savings and promote loyalty.
- Answered customers' questions and addressed problems and complaints in person and via phone.
- Assisted customers during selection process and helped choose perfect products to meet individual needs.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
- Resolved customer issues and offered continual support throughout sales, and delivery processes.
Assistant Manager
Blocbuster
Lexington, SC
01.2007 - 10.2012
- Completed inventory audits to identify losses and project future demands.
- Delegated daily tasks to team members to optimize team productivity.
- Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
- Overseeing all store operations while fulfilling all management responsibilities in absence of store manager.
- Delivering excellent customer service by greeting & assisting each customer with extending or signing up for subscriptions while offering promotions & discounts.
- Stocking & restocking inventory as needed for customer needs & receiving new inventory.
- Maintaining visually appealing & effective displays for the entire store while continually sharing product knowledge with customers while making personal recommendations.
Education
High School Diploma -
Gateway High School
Kissimmee, FL1999
Skills
- Organizational strengths
- High-energy attitude
- Customer service
- Ability to prioritize
- Dependable and reliable
- Superior communication skills
- Fluent in Spanish
- Excellent multi-tasker
- Superior organization skills
- Loss prevention
Timeline
Customer Service Representative
Advanced Auto Parts
01.2017 - Current
Professional House Cleaner
Detailed Excellence
03.2016 - 02.2017
Customer Service Representative
Academy Sports
10.2012 - 03.2016
Assistant Manager
Blocbuster
01.2007 - 10.2012
High School Diploma -
Gateway High School
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