Nicole Bostic
Oklahoma City,OK
Summary
Dynamic Patient Care Representative with extensive experience at OU Medical Health Science Center, excelling in patient documentation and HIPAA compliance. Proven ability to enhance patient satisfaction through effective communication and streamlined processes. Recognized for building trust with patients while efficiently managing inquiries and referrals, ensuring optimal care delivery.
Overview
6
6
years of professional experience
Work History
Patient Care Representative
OU Medical Health Science Center
01.2023 - 01.2025
- Maintained confidentiality of patient data and condition to safeguard health information.
- Actively participated in staff meetings contributing valuable insights into improving processes within the clinic to enhance patient experience.
- Efficiently managed high volumes of phone calls, messages, and inquiries from patients or other healthcare providers, ensuring prompt responses and resolutions.
- Streamlined appointment scheduling for better time management, resulting in decreased wait times and increased patient satisfaction.
- Responded to patient queries and concerns concerning insurance coverages and deductibles.
- Coordinated patient referrals to specialists or external facilities when necessary for further treatment or evaluation.
- Maintained accurate patient records to support effective diagnoses and proper treatments for each individual case.
- Assisted medical professionals with various tasks to ensure smooth operation of the clinic and provide optimal patient care.
- Built strong relationships with patients and their families, fostering trust and confidence in the care provided by the facility.
- Scheduled approximately 35 patients per week and made reminder calls.
- Handled prescription refill requests.
- Continuously updated professional knowledge through participation in industry seminars, workshops, conferences, or training sessions to stay informed about advancements in healthcare practices or policies relevant to the role as a Patient Care Representative.
- Provided excellent customer service to patients and medical staff.
- Followed document protocols to safeguard confidentiality of patient records.
Staffing Coordinator/Acma
Sienna Rehab
06.2022 - 02.2024
- Verified payroll, vacation and sick time hours to support accounting processes.
- Increased client satisfaction by maintaining thorough knowledge of client needs and matching suitable candidates for open positions.
- Worked closely with other departments within the organization to address workforce planning needs effectively.
- Developed and facilitated new-hire orientations.
- Facilitated smooth employee transitions with comprehensive onboarding program.
- Conducted comprehensive interviews, assessing candidate skills and cultural fit for successful placements.
Certified Medication Aid
Meadow Lake Estates
02.2021 - 03.2022
- Took patient vital signs, height, and weight measurements and monitored glucose and patient wellbeing.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Reduced medication errors by maintaining accurate documentation of administered medications.
- Safeguarded patient privacy by adhering strictly to HIPAA regulations during all aspects of medication handling and administration processes.
- Supported nursing staff by monitoring patients for side effects or adverse reactions to medications.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Promoted patient safety with thorough knowledge of medication interactions and contraindications.
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
- Maintained high standards of cleanliness and organization within the medication storage area, reducing potential risks associated with cross-contamination or mixups.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Provided training and mentoring for newly hired Certified Medication Aides, promoting a consistent level of quality care across all staff members.
Administrator Assistant
Emerald Care Sw
01.2019 - 06.2021
- Handled high volume of phone calls, directing callers to appropriate personnel or providing information as needed.
- Managed confidential information with discretion, ensuring the privacy of sensitive documents.
- Managed incoming mail and correspondence, distributing items as necessary while maintaining confidentiality of sensitive materials.
- Maintained a professional office environment, ensuring cleanliness and proper organization of supplies.
- Composed, edited and prepared correspondence and other department documents.
- Performed routine clerical tasks by scanning, filing, and copying documents.
- Contributed to improved workflow by organizing electronic files for easy access and retrieval by all team members.
- Calculated hours and submitted payroll to achieve timely distribution of funds for 25 -person team.
- Screened phone calls to take messages and route calls to appropriate personnel.
- Developed positive relationships with clients through excellent customer service skills during phone calls or face-to-face interactions.
Education
Pre Nursing - Nursing
OCCC
Oklahoma City, OKSkills
- Certified Nursing Assistant
- Social Worker
- Data Entry
- Certified Medical Assistant
- CPR Certified
- Front Desk
- Medical Office Assistant
- Certified Phlebotomy Technician
- Patient care
- Medication administration
- Electronic health records
- Customer service
- HIPAA compliance
- Patient documentation
Timeline
Patient Care Representative
OU Medical Health Science Center
01.2023 - 01.2025
Staffing Coordinator/Acma
Sienna Rehab
06.2022 - 02.2024
Certified Medication Aid
Meadow Lake Estates
02.2021 - 03.2022
Administrator Assistant
Emerald Care Sw
01.2019 - 06.2021
Pre Nursing - Nursing
OCCC
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