Competent Medical Assistant/Phlebotomy Technician. Highly knowledgeable in routine blood drawing procedures and using vacutainer tubes, tourniquets, syringes, butterfly needles and straight needles. Committed to maintaining highest quality standards when collecting, labeling and processing samples and specimens. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills.
Hi, I’m
Nicole Bowens
Summary
Overview
11
years of professional experience
Work History
5 Guys Burgers And FriesCharleston , SC
Shift Manager
03.2023 - Current
Job overview
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Strengthened communication skills through regular interactions with others.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Trained new employees on company policies, procedures, and food preparation techniques to ensure consistent product quality.
- Improved customer satisfaction by implementing efficient service strategies and maintaining a clean, organized restaurant environment.
- Monitored cash handling procedures closely to prevent theft or discrepancies in revenue reporting accurately.
- Resolved customer complaints promptly and professionally, resulting in increased loyalty and repeat business.
- Scheduled staff shifts efficiently while balancing labor costs against anticipated business demands.
Indigo Hall
Caregiver
10.2022 - 12.2023
Job overview
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with self-administered medications.
- Provided safe mobility support to help patients move around personal and public spaces.
Assured Storage of Charleston
Assisted Manager
01.2020 - 10.2022
Job overview
- Develop and implement employee engagement strategies to ensure an environment of positive morale
- Lead, organize, and develop and onboard/train new employees
- Delegate responsibilities to staff members and ensuring they complete them efficiently and accurately
- Addressing customer and tenants complaints and commendations
- Keeping track of inventory and making sure every area is fully stocked
- Balancing cash drawer and recording sales numbers/bank deposits.
SHREE 78
Manager
01.2017 - 01.2020
Job overview
- Develop and implement employee engagement strategies to ensure an environment of positive morale
- Lead, organize, and develop and onboard/train new employees
- Delegate responsibilities to staff members and ensuring they complete them efficiently and accurately
- Addressing customer complaints and commendations
- Keeping track of inventory and making sure every area is fully stocked
- Balancing cash drawer and recording sales numbers/bank deposits.
Mr.Anthony
Caregiver
01.2016 - 01.2019
Job overview
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Bath and feed patient
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted patients with self-administered medications.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Assisted in rehabilitation exercises as prescribed by medical professionals, guiding patients towards improved mobility and function.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Monitored clients' overall health and well-being and noted significant changes.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Handled incoming mail, bills and invoices and completed appropriate actions.
Mr&Mrs.Tipper
Caregiver
01.2016 - 06.2018
Job overview
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Assisted patients with self-administered medications.
- Provided safe mobility support to help patients move around personal and public spaces.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
- Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
Already Homecare
Caregiver
01.2014 - 01.2016
Job overview
- Exceeded the organization productivity and quality standards
- Effective time management by organizing daily schedules
- Provided flexibility with transportation to and from doctors’ appointments
- Took initiative and assisted with daily living needs (baths, meals, administering medications)
- Effective communication and interpersonal skills to provide clients with daily interactions.
Education
P.A.C.HN.Charleston, SC
Certification from Phelbotomy
03.2024
University Overview
Southern Eastern InstituteCharleston, SC
Certified Medical Assistant
01.2014
University Overview
Skills
- Strong relationship building, critical thinking, and verbal/written communication skills
- High level of integrity and discretion/ Outstanding service orientation; sense of urgency
- 10 years of experience in strong negotiations, and customer service skills
- Proficient in Microsoft office (60wpm
- 9 years in the medical field
- Elderly Care
- Patient Care
- Patient Companionship
- Dementia Care
- Medication Administration
- Hoyer Lifting Equipment
- Wound Care
- CPR Certification
References
References
- Crystal Grampus, 843-270-9967
- Anthony McKnight, 843-751-6473
- Tryshema Bryan, 718-490-7708
- Cecila Dixion, 203-850-9366
Timeline
Shift Manager
5 Guys Burgers And Fries
03.2023 - Current
Caregiver
Indigo Hall
10.2022 - 12.2023
Assisted Manager
Assured Storage of Charleston
01.2020 - 10.2022
Manager
SHREE 78
01.2017 - 01.2020
Caregiver
Mr.Anthony
01.2016 - 01.2019
Caregiver
Mr&Mrs.Tipper
01.2016 - 06.2018
Caregiver
Already Homecare
01.2014 - 01.2016
P.A.C.H
Certification from Phelbotomy
Southern Eastern Institute
Certified Medical Assistant
Similar Profiles
Jeffery WielochJeffery Wieloch
Grill Cook at 5 Guys Burgers And FriesGrill Cook at 5 Guys Burgers And Fries
Joseph CostaJoseph Costa
Food Service Worker at 5 Guys Burgers And FriesFood Service Worker at 5 Guys Burgers And Fries
Colin ReddingtonColin Reddington
Crew Member at 5 Guys Burgers And FriesCrew Member at 5 Guys Burgers And Fries
Joshua OcceanJoshua Occean
Crew Member at 5 Guys Burgers And FriesCrew Member at 5 Guys Burgers And Fries
Marcus TippinsMarcus Tippins
Agape Care Group Hospice RN case Manager at NAAgape Care Group Hospice RN case Manager at NA