Nicole Bowie
West Union,OH
Summary
Driven and decisive professional offering several years of experience managing human resources teams to deliver compliance, personnel communication and workforce programs. Flexible and focused with expertise in recruitment and retention, mediation, staff training and development and complex problem resolution. Develops and implements hr strategies and initiatives aligned with overall business strategy.
Overview
8
8
years of professional experience
Work History
Co-Manager
Kroger
Maysville, KY
09.2021 - Current
- Recruited new staff members through job postings, interviews, and references checks.
- Conducted weekly team meetings to discuss goals and objectives.
- Facilitated communication between departments, ensuring timely completion of projects.
- Analyzed financial data to identify areas of improvement and implement strategies to increase profitability.
- Developed and implemented recruitment strategies to attract qualified candidates.
- Investigated employee relations matters through interviews with involved parties to ensure a fair resolution.
- Ensured compliance with federal, state and local employment laws.
- Provided guidance on labor law compliance issues such as FMLA, ADA, Title VII.
- Analyzed data gathered from surveys, focus groups or other methods to identify areas of improvement within the organization's HR practices.
- Created job postings, tracked applicants and maintained applicant database.
- Organized orientation sessions for new hires and provided them with onboarding information.
- Collaborated with department managers to develop comprehensive training programs that meet the needs of each individual team member.
- Used HR website and other media to communicate HR processes, increasing understanding and consistent use.
- Achieved desired work environment and performance by proactively advising and guiding employees on best practices and overseeing HR training.
- Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports to senior executives.
- Managed full-cycle human resource operational activities to maximize HR employee performance.
- Managed compensation, insurance and vacation days within employee benefits programs.
- Handled employee discipline and termination to address policy infractions.
Store Manager
Walgreens Boots Alliance
Maysville, KY
04.2019 - 06.2021
- Developed strategies to maximize sales and profitability.
- Prepared monthly reports on sales figures, expenses, profits.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Established customer service standards and monitored staff compliance.
- Created weekly work schedules for store personnel.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Trained and mentored associates to teach daily tasks and procedures.
- Reviewed job descriptions regularly to ensure accuracy of duties assigned to each position.
- Investigated employee relations matters through interviews with involved parties to ensure a fair resolution.
- Ensured compliance with federal, state and local employment laws.
- Provided guidance on labor law compliance issues such as FMLA, ADA, Title VII.
- Identified, screened and interviewed potential employees.
- Analyzed data gathered from surveys, focus groups or other methods to identify areas of improvement within the organization's HR practices.
- Created job postings, tracked applicants and maintained applicant database.
- Achieved desired work environment and performance by proactively advising and guiding employees on best practices and overseeing HR training.
- Identified operational weaknesses to improve or innovate people, programs and processes.
- Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports to senior executives.
- Managed full-cycle human resource operational activities to maximize HR employee performance.
- Managed compensation, insurance and vacation days within employee benefits programs.
Assistant Store Manager
Walmart
West Union
01.2016 - 04.2019
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Maintained a safe working environment by enforcing safety regulations.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Conducted regular performance reviews of staff members in order to identify areas for improvement.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Ensured compliance with all safety regulations throughout the store premises.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Coached and developed store associates through formal and informal interactions.
- Oversaw coaching and guidance of store employees to foster advancement in work operations.
Education
Bachelor of Science - Business Management
University of Phoenix
Tempe, AZAssociate of Arts - Human Resources Management
University of Phoenix
Tempe, AZSkills
- Staff Management
- Staff Development
- Performance Management
- Operations Management
- Workforce Management
- Policy Implementation
- Complex Problem-Solving
- Staff Training and Development
- Team Leadership
- Contract Negotiation
Timeline
Co-Manager
Kroger
09.2021 - Current
Store Manager
Walgreens Boots Alliance
04.2019 - 06.2021
Assistant Store Manager
Walmart
01.2016 - 04.2019
Bachelor of Science - Business Management
University of Phoenix
Associate of Arts - Human Resources Management
University of Phoenix
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