Nicole Bowling
Cincinnati,OH
Summary
Performance driven individual with exceptional problem solving, organizational, account management, and leadership abilities. Highly efficient in administrative environments that are high paced and require a diverse skill set. Highly adaptable with a proven ability to excel in a wide variety of roles. Well regarded by both management and peers as a trusted partner who maintains strict confidentiality, works well across all levels of the organization, and leads by example. Committed to furthering my knowledge and strengthening my abilities for the benefit of the organization.
Overview
19
19
years of professional experience
Work History
Accounts Receivable Specialist
Ensemble Health Partners
Cincinnati, OH
06.2018 - Current
- Processes insurance claims, investigates and identifies denials, and takes appropriate action to ensures that the monthly projected cash report is achieved.
- Prepares denial appeal letters, prepares and presents arguments to the insurance company to negotiate payment terms, and uses knowledge of contractual agreements to enforce compliance.
- Certified Revenue Cycle Representative and proficient in Epic
- Documents and reports trends and analyzes patterns in order to promote effective solutions.
- Minimizes loss by negotiating payment terms directly with insurance companies and consistently achieving a high recovery rate.
- Handles 55-65 insurance claims per day, achieving consistent 100% quality and over 100% quantity scores.
- Processes claims for multiple hospitals and Commercial and Medicare Advantage insurance providers.
Strategic Accounts Coordinator
Charter Communications (formerly Time Warner Cable)
Cincinnati, OH
05.2016 - 05.2018
- Processed courtesy employee accounts, corresponded with employees concerning changes, and acted as a point of contact for employees with questions or concerns.
- Facilitated communication between departments, maintained confidentiality while handling highly secure account information, and communicated with employees across all levels of the organization, from new hire to VP
- Performed financial audits for new employees, posted adjustment batches, and corrected credits and billing errors. Monitored error reports and made work order and account corrections as needed.
- Organized team events to promote a positive work environment.
- Coordinated with other departments to ensure projects were completed on time and within budget.
- Provided technical support to staff members regarding software applications and hardware systems.
Tier 3 Technical Support Representative NSS III
Time Warner Cable (now Charter Communications)
Cincinnati, OH
06.2005 - 04.2016
- Received the Most Valuable Agent Award in 2015 for achieving top overall performance scores in the Tier 3 Technical Support department.
- Assisted with the creation of the FST team for the purpose of auditing work orders and providing constructive feedback to employees. This directly reduced the trouble call percentage across the Midwest market.
- Led team huddles, assisted with new hire training, and provided coaching support to new employees. Performed various lead desk functions including time management of agents, enforced scheduling compliance, escalated trouble tickets, and answered team member questions through live online chat and deskside support.
- Used Excel to create work order audit reports and charts/graphs that illustrated canceled trouble call percentages. Tracked and charted daily trends.
- Assisted customers with troubleshooting errors and resolving technical issues.
- Provided technical support to clients over the phone, email, and through remote access sessions.
- Diagnosed hardware and software problems and determined appropriate solutions.
Education
Bachelor of Arts - English
University Of Cincinnati
01-2007
Skills
- Excellent written, oral and interpersonal communication skills
- Microsoft Office Suite (Excel, Word, PowerPoint), Outlook and Teams
- Conflict and Dispute resolution
- Account Management
- Problem solving, troubleshooting advanced issues, trend identification, and analytical skills
- Time Management and Organizational skills
- Handles highly confidential employee and patient information with care and discretion
Affiliations
- Served as Secretary on the inaugural board of the non-profit, The Red Riding Hood Rescue Project
- CCUI Certified Dog Trainer: wrote, filmed, and presented "Wild Things Unleashed: Working With Arousal" at the 2021 Control Unleashed Science and Sorcery Conference
- Academic background in critical analysis, research, presentation, writing for a targeted audience, creative writing, editorial writing and editing, and organizational communications.
Timeline
Accounts Receivable Specialist
Ensemble Health Partners
06.2018 - Current
Strategic Accounts Coordinator
Charter Communications (formerly Time Warner Cable)
05.2016 - 05.2018
Tier 3 Technical Support Representative NSS III
Time Warner Cable (now Charter Communications)
06.2005 - 04.2016
Bachelor of Arts - English
University Of Cincinnati
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