Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Nicole Bowman

Gary,IN

Summary

Pursuing a career in customer service providing exceptional customer service. Hardworking and a strong team player. Looking for a busy and career driven atmosphere. Hardworking Picker Packer experienced in warehouse safety and restocking duties. Accurately picks and packages items in preparation for shipment. Punctual, team-oriented employee willing to work overtime.

Overview

7
7
years of professional experience

Work History

Fc Associate

Amazon
01.2021 - 05.2024
  • Assisted in training new hires leading to a more knowledgeable and efficient workforce.
  • Supported warehouse supervisors in daily operations management, meeting deadlines consistently without compromising quality standards.
  • Maintained clean and organized workspaces, adhering to health and safety regulations while maximizing productivity.
  • Participated in continuous improvement projects aimed at optimizing warehouse processes for increased productivity.
  • Kept work areas neat, clean and free from debris.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Picked and packed order items.

Instacart Shopper

Instacart Delivery
11.2020 - 07.2022
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Managed time effectively to complete multiple orders within tight deadlines, maximizing productivity and earnings.
  • Loaded and unloaded orders at customer's homes or locations.
  • Utilized the Instacart app proficiently for order tracking, updates, and communication with customers.
  • Assisted customers with special requests by locating hard-to-find items or making appropriate substitutions.

Merchandising Associate

Marshall's
04.2020 - 02.2021
  • Improved product visibility by creating eye-catching merchandise displays.
  • Enhanced customer experience by maintaining clean, well-stocked, and organized store aisles.
  • Adapted quickly to changing business needs by regularly rotating merchandise according to seasonal demands or customer preferences.
  • Contributed to positive workplace culture by collaborating effectively with colleagues across departments.
  • Provided exceptional customer service by addressing inquiries and offering personalized product recommendations.

Work From Home Agent

Amazon
02.2018 - 08.2020
  • Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
  • Displayed excellent multitasking abilities, managing simultaneous tasks while maintaining a high level of accuracy and attention to detail.
  • Navigated computer systems efficiently to access information quickly, providing accurate responses during customer interactions.
  • Resolved customer inquiries and complaints from multiple channels with moderate supervision.
  • Managed high volume of incoming calls for efficient problem-solving and timely support, ensuring positive client experiences.

Team Lead

Dream's Market
08.2017 - 12.2019
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Created detailed project plans outlining goals, timelines, resources, and budgets to ensure alignment with company objectives.
  • Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Collected, arranged, and input information into database system.
  • Gathered, organized and input information into digital database.

Education

No Degree -

Embry-Riddle Aeronautical University - Daytona Beach
Daytona Beach, FL

High School Diploma -

Joliet Township High School
Joliet, IL
05.2020

Skills

  • Warehouse Safety
  • Packing Efficiency
  • Loading and unloading
  • Order Picking

References

References Available Upon Request

Timeline

Fc Associate

Amazon
01.2021 - 05.2024

Instacart Shopper

Instacart Delivery
11.2020 - 07.2022

Merchandising Associate

Marshall's
04.2020 - 02.2021

Work From Home Agent

Amazon
02.2018 - 08.2020

Team Lead

Dream's Market
08.2017 - 12.2019

No Degree -

Embry-Riddle Aeronautical University - Daytona Beach

High School Diploma -

Joliet Township High School

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Nicole Bowman