Nicole Bowsman
Columbia City,IN
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
General Manager
Dominos's Pizza
Columbia City, IN
12.2024 - Current
- Oversaw daily operations to ensure compliance with company standards.
- Managed team scheduling to optimize staff coverage and efficiency.
Assistant Manager
Bob Evans Restaurant
Columbia City, IN
08.2023 - 01.2024
- Managed daily restaurant operations and ensured compliance with health standards.
- Trained and supervised staff to deliver exceptional customer service.
- Implemented inventory control procedures to maintain stock levels efficiently.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
Assistant Manager
Pizza Hut
Warsaw, IN
03.2023 - 08.2023
- Managed daily restaurant operations and ensured compliance with health standards.
- Trained and supervised staff to deliver exceptional customer service.
- Implemented inventory control procedures to maintain stock levels efficiently.
General Manager
Wendy's
Columbia City, IN
06.2015 - 06.2022
- Oversaw daily operations to ensure compliance with company standards.
- Managed team scheduling to optimize staff coverage and efficiency.
- Implemented training programs for new employees to enhance service quality.
- Conducted regular performance evaluations to support employee development.
- Coordinated inventory management processes to minimize waste and loss.
- Enforced health and safety regulations to maintain a safe work environment.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Administered employee discipline through verbal and written warnings.
Education
Bachelor of Science - Business Management
Indiana Institute of Technology
Fort Wayne, IN 08.2009 - 06.2013
Skills
- Operations management
- Team scheduling
- Inventory control
- Employee training
- Customer service
- Budget management
- Performance evaluation
- Staff supervision
- Conflict resolution
- Effective communication
- Problem solving
- Attention to detail
- Strategic planning
- Relationship building
- Leadership
- Quality management
- Team building
- Motivation
- Staff training
- Staff development
- Schedule management
- Staff training and development
Timeline
General Manager
Dominos's Pizza
12.2024 - Current
Assistant Manager
Bob Evans Restaurant
08.2023 - 01.2024
Assistant Manager
Pizza Hut
03.2023 - 08.2023
General Manager
Wendy's
06.2015 - 06.2022
Bachelor of Science - Business Management
Indiana Institute of Technology
08.2009 - 06.2013