Nicole Boyd

• Executed high-volume order fulfillment by processing over 1,000 items daily, ensuring service quality aligned with Amazon's standards.
• Reduced picking errors through meticulous attention to detail and adherence to screen-reading protocols.
• Facilitated expedited order handling as a key team member, enhancing customer satisfaction through efficient service execution.
• Received merchandise into warehouse, relocated products using forklifts and pallet jacks, and processed orders promptly.
• Loaded and unloaded trucks, contacted suppliers for arrival estimates, and organized products for customer orders.
• Picked and packed orders with care, ensuring accuracy and timely delivery to customers.
• Packaged fragile items with protective padding, safeguarding against damage during shipments.

Supervised daily workflow to maximize productivity and uphold quality standards.

• Enhanced employee morale by implementing recognition and rewards programs.
• Provided leadership and mentorship to new hires on company programs.
• Managed scheduling, training, and inventory control for operational efficiency.
• Assessed development needs and delivered feedback on progress toward goals.
• Delegated tasks to staff while establishing priorities and objectives.
• Managed household errands and other essential duties.

• Maintained service quality and ensured operational continuity during Store Manager absence.
• Supervised daily operations, including shift scheduling and duty assignments.
• Executed comprehensive opening, closing, and shift change tasks to uphold operational standards.
• Delivered exceptional customer service through direct interactions and phone inquiries.
• Addressed product availability by suggesting alternatives and restocking as needed.
• Managed product returns efficiently, prioritizing customer convenience while following company policies.
• Resolved patron inquiries directly to cultivate a welcoming store environment.
• Updated product labels to ensure accurate pricing representation.
• Recorded merchandise movements for precise inventory counts.
• Verified quantities against stocking reports for accuracy.