Nicole Boyd
Chattanooga,TN
Summary
Accomplished Truck Driver with a proven track record at FedEx Ground, recognized for enhancing delivery efficiency and achieving high customer satisfaction ratings. Skilled in route planning and vehicle inspections, I combine strong problem-solving abilities with a commitment to safety, ensuring compliance with DOT regulations and maintaining a clean driving record.
Knowledgeable supervisors with strong background in overseeing driver teams and ensuring efficient operations. Expertly managed route planning and vehicle maintenance, contributing to smooth logistics. Demonstrated leadership and problem-solving skills in high-pressure environments.
Experienced with coordinating driver schedules and optimizing route efficiency. Utilizes effective communication to manage teams and resolve issues promptly. Strong understanding of safety protocols and compliance, ensuring smooth and reliable operations.
Professional and reliable transportation leader with proven track record in managing and guiding teams. Skilled in route planning, safety protocols, and performance optimization. Known for effective communication, adaptability, and results-driven approach. Consistently fosters collaborative environment to meet and exceed operational goals.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Truck Driver
City of Chattanooga, Tennessee
03.2023 - Current
- Conducted pre-trip and post-trip vehicle inspections to ensure safety compliance.
- Maintained accurate logs of hours driven, mileage, and fuel consumption.
- Collaborated with dispatch team for efficient route planning and scheduling.
- Delivered waste management services, ensuring timely pickups and adherence to city regulations.
- Implemented safe driving practices, contributing to a reduction in incident reports.
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Resolved minor mechanical issues on-site to minimize downtime during routes.
- Operated commercial vehicles to transport materials and equipment throughout city limits.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
Lead Delivery Driver
Fed Ex Ground
07.2017 - 03.2021
- Supervised daily delivery operations, ensuring timely and efficient package distribution.
- Trained and mentored new drivers on safety protocols and operational procedures.
- Collaborated with dispatch teams to optimize route planning for maximum efficiency.
- Implemented process improvements that reduced delivery times and increased customer satisfaction.
- Monitored vehicle maintenance schedules, ensuring compliance with safety regulations.
- Managed inventory control processes, maintaining accurate records of packages handled.
- Coordinated with management to develop strategic initiatives for improving delivery workflows.
- Conducted regular performance evaluations for team members, offering constructive feedback to encourage professional growth.
- Monitored driver performance metrics, providing targeted feedback to support continuous improvement initiatives.
- Completed on-time deliveries by choosing best and most efficient routes.
- Managed scheduling of deliveries, prioritizing urgent orders while balancing daily workload efficiently among team members.
- Streamlined inventory management through accurate record-keeping and routine stock audits.
- Reduced customer complaints by maintaining open communication and providing timely updates on delivery statuses.
- Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
- Interpreted maps and followed written and verbal directions.
- Fostered positive relationships with clients, addressing concerns promptly and professionally.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Verified daily deliveries against shipping instructions before delivering to customers.
- Drove company truck for local and intra-state pick-ups and deliveries.
- Achieved high customer satisfaction ratings by consistently meeting or exceeding delivery expectations.
- Assisted in the development of standard operating procedures for the delivery department, ensuring consistency across all teams.
- Facilitated seamless handoffs between shifts by documenting essential information and communicating any outstanding issues to the incoming lead driver.
Bus Driver/Dispatcher
Durham Transportation
04.2007 - 03.2021
- Operated buses safely, adhering to traffic laws and regulations.
- Conducted pre-trip inspections to ensure vehicle safety and compliance.
- Assisted passengers with boarding, ensuring comfort and accessibility.
- Managed route schedules efficiently, minimizing delays and optimizing travel times.
- Operated transit vehicles safely, adhering to traffic regulations and company policies.
- Responded effectively to emergency situations, prioritizing passenger safety and comfort.
- Collaborated with dispatchers to optimize route efficiency and minimize delays.
- Trained new drivers on operational procedures and safety protocols.
Driver Supervisor
Absolute Dental
08.2012 - 05.2017
- Oversaw daily operations of driver teams, ensuring adherence to safety protocols.
- Managed scheduling and route planning to optimize efficiency and reduce delays.
- Provided training and mentorship to new drivers, enhancing performance and compliance.
- Monitored vehicle maintenance schedules, ensuring fleet reliability and safety standards.
- Managed driver schedules to accommodate changing demands, optimizing resources while maintaining customer satisfaction.
- Implemented process improvements that increased on-time delivery rates across the team.
- Conducted performance evaluations, fostering professional development among drivers.
- Collaborated with management to develop strategic initiatives for operational excellence.
- Promoted a culture of teamwork among drivers, fostering collaboration and strong working relationships.
- Developed clear expectations for driver performance, ensuring consistent quality across the team.
- Coordinated with maintenance teams to ensure timely repairs and preventative maintenance on vehicles, minimizing downtime and ensuring fleet reliability.
- Conducted regular progress reviews with drivers, providing constructive feedback for continuous improvement.
- Reduced accident rates by strictly enforcing safety protocols and conducting thorough vehicle inspections.
- Resolved conflicts between drivers professionally, maintaining a positive work environment and promoting mutual respect.
- Assisted in recruitment efforts by screening potential candidates, conducting interviews, and selecting qualified individuals for open positions within the driving team.
- Handled disciplinary actions when necessary while maintaining professionalism and fairness.
- Ensured compliance with relevant federal regulations such as DOT requirements or HOS rules by providing guidance on best practices and procedures.
- Maintained accurate records of driver performance metrics, identifying areas for improvement and recognizing exceptional achievement.
- Enhanced communication between drivers and dispatchers through the implementation of effective scheduling systems.
- Consistently kept an open line of communication between upper management and driving staff members.
- Implemented incentive programs to motivate drivers to achieve higher levels of productivity and customer service excellence.
- Analyzed transportation data to identify trends, driving informed decision-making for logistics enhancements.
Education
GED -
Chattanooga State Community College
Chattanooga, TN02-2001
Skills
- Safe driving
- Strong work ethic
- Self-motivation and discipline
- Safe driving practices
- Dependable and reliable
- Transportation safety
- Attention to detail
- Vehicle inspection
- Commercial driving
- Vehicle inspections
- DOT compliance
- Route planning
- GPS and route planning
- Equipment operation
- Route management
- Decision-making
- Basic computer literacy
- Accurate record keeping
- Defensive driving techniques
- Clean MVR
- Class A commercial Driver's license
- Flexible schedule availability
- Stress management aptitude
- Defensive driver training
- Customer service
- Traffic law knowledge
- Route planning expertise
- Problem-solving capacity
- Emergency response
- Equipment maintenance
- Schedule management
- Weather awareness
- Verbal and written communication
- Time management
- Air brake certification
- Multi-stop routing
- Critical thinking
- Map reading
- Dependable and cooperative
- Delivery documentation
- GPS mapping
- Fuel efficiency optimization
- Route optimization strategies
- Driver training experience
- Emergency response preparedness
- Adaptive decision making
- Budget management experience
- Performance evaluation capabilities
- Employee scheduling
- Strong leadership
- Safety regulation compliance
- Time management proficiency
- Workplace safety
- Safety procedures
- Documentation and reporting
- Team leadership
- Shift planning
- Performance monitoring
- Incident investigation
- Inventory management
- Staff training
- Coaching and mentoring
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Active listening
- Effective communication
- Team building
- Task prioritization
- Conflict resolution
- Incident reporting
- OSHA compliance
- Performance evaluation
- Professional demeanor
- Stress management
- Problem-solving aptitude
- Written communication
- Continuous improvement
- Time management abilities
- Record keeping
- Professionalism
- Goal setting
Languages
English
Full Professional
Timeline
Truck Driver
City of Chattanooga, Tennessee
03.2023 - Current
Lead Delivery Driver
Fed Ex Ground
07.2017 - 03.2021
Driver Supervisor
Absolute Dental
08.2012 - 05.2017
Bus Driver/Dispatcher
Durham Transportation
04.2007 - 03.2021
GED -
Chattanooga State Community College