Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Nicole Brabham

Asheboro,NC

Summary

Dynamic professional with a proven track record at Clopay Distribution Center, excelling in customer service and operational efficiency. Recognized for enhancing customer satisfaction and optimizing shipping processes. Skilled in CRM and relationship building, consistently exceeding performance metrics while maintaining professionalism under pressure. Committed to driving improvements and fostering team collaboration.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Customer Service Representative /Head of Shipping and Receiving

Clopay Distribution Center
02.2020 - Current
  • Assisted customers with inquiries and resolved issues effectively.
  • Managed customer accounts and documented interactions accurately.
  • Utilized CRM software to track service requests and follow-ups.
  • Collaborated with team members to enhance customer satisfaction strategies.
  • Adapted quickly to new product information and service protocols.
  • Provided support during peak times, ensuring timely responses to customer needs.
  • Engaged in training sessions to improve communication and problem-solving skills.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Reviewed and negotiated contracts with carriers to optimize shipping costs.
  • Created and enforced detailed organization processes to increase quality and service standards.
  • Conducted research to address shipping errors and packaging mistakes.
  • Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
  • Manage up to 50 calls and emails per day.

Internal Operations Manager

Mike's Garage Door
01.2005 - 06.2018
    • Streamlined internal processes to enhance operational efficiency across multiple departments.
    • Led cross-functional teams to implement strategic initiatives, resulting in improved workflow and productivity.
    • Developed and enforced standard operating procedures, ensuring compliance with regulatory requirements and company policies.
    • Analyzed operational data to identify trends, driving informed decision-making and process improvements.
    • Spearheaded projects aimed at enhancing customer satisfaction levels through improved service delivery methods.
    • Supervised operations staff and kept employees compliant with company policies and procedures.
    • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
    • Developed and maintained relationships with external vendors and suppliers.
    • Managed purchasing, sales, marketing and customer account operations efficiently.
    • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Education

Associate of Science - Business Administration And Management

Randolph Community College
Asheboro, NC

No Degree - Real Estate Broker

Randolph Community College
Asheboro, NC
06-2008

Skills

  • Customer service
  • Data entry
  • Customer relations
  • Relationship building
  • Call center experience
  • Computer proficiency
  • Payment processing
  • Scheduling
  • Paperwork processing
  • Order processing
  • Administrative support
  • Customer relationship management (CRM)
  • Warehousing functions

Accomplishments

  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.

Certification

  • Sales Essentials Certificate
  • Sales Manager Certificate

Timeline

Customer Service Representative /Head of Shipping and Receiving

Clopay Distribution Center
02.2020 - Current

Internal Operations Manager

Mike's Garage Door
01.2005 - 06.2018

Associate of Science - Business Administration And Management

Randolph Community College

No Degree - Real Estate Broker

Randolph Community College

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