Nicole Bracken
Gallup,NM
Summary
Dynamic Wound Clinic Manager at Sonoran Vein And Endovascular with expertise in healthcare administration and patient care coordination. Proven track record in enhancing patient satisfaction through streamlined processes and effective complaint resolution. Skilled in HIPAA compliance and employee training, fostering a collaborative environment that optimizes treatment outcomes.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Wound Clinic Manager
Sonoran Vein And Endovascular
06.2024 - Current
- Oversaw daily clinic operations, ensuring efficient patient flow and service delivery.
- Managed inventory control systems to ensure availability of medical supplies and equipment.
- Streamlined appointment scheduling processes, improving overall patient experience and satisfaction.
- Collaborated with healthcare providers to optimize treatment plans and enhance patient outcomes.
- Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
- Reviewed referrals, ran insurance, and scheduled patients
- Worked with home health agencies and sent home health orders in a timely matter.
Medical Receptionist
RMCHCS
02.2022 - 06.2023
- Greeted patients and ensured a welcoming atmosphere in the reception area.
- Managed appointment scheduling and maintained accurate patient records.
- Assisted with insurance verification and collected necessary patient information.
- Answered phone calls promptly and directed inquiries to appropriate staff members.
- Collaborated with medical staff to improve patient flow and reduce wait times.
- Maintained cleanliness and organization of reception area for optimal efficiency.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed multi-line phone system and pleasantly greeted patients.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
Education
High School Diploma -
Westlake
Saratoga Springs, UTSkills
- Administrative leadership
- HIPAA compliance
- Employee training
- Clinical management
- Healthcare administration
- Scheduling appointments
- Patient care coordination
- Records management
- Back office
- Patient flow
- Critical thinking
- Training and mentoring
- Personnel management
- Electronic medical record software
- Insurance verification
Certification
Medical Assistant
Timeline
Wound Clinic Manager
Sonoran Vein And Endovascular
06.2024 - Current
Medical Receptionist
RMCHCS
02.2022 - 06.2023
High School Diploma -
Westlake