Nicole Bradshaw
Crew Lead/Cashier
Rancho Cordova,CA
Summary
Dynamic and results-driven professional with extensive experience at Wendy's and El Pollo Loco, excelling in crew management and customer relationship management. Proven track record in optimizing workflows and enhancing team collaboration, leading to improved efficiency and customer satisfaction. Committed to safety and operational excellence, fostering a positive work environment while mentoring staff for success.
Versatile Crew Leader with experience directing others, managing tasks and monitoring work areas. Reputation for staying calm and poised even in stressful circumstances. Offering exemplary interpersonal and communication skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Crew Leader
Wendy's
08.2021 - Current
- Supervised daily operations to ensure adherence to company standards and procedures.
- Trained new crew members on food safety practices and customer service protocols.
- Coordinated shift schedules to optimize team performance and workflow efficiency.
- Implemented inventory management systems to reduce waste and improve stock accuracy.
- Mentored team members in operational best practices, fostering a collaborative environment.
- Trained employees in time management and proper ways to complete job duties.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
- Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
- Provided ongoing training and support for new hires, ensuring they were well-equipped to perform their duties effectively.
- Instructed crew members in safe work practices and methods to reduce work-related injuries.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
- Developed a strong sense of teamwork among crew members through regular communication and team building activities.
- Established positive relationships with customers and colleagues through high standards of customer service.
- Ensured timely completion of projects by effectively allocating tasks and closely monitoring progress.
- Pitched in to help with various job tasks, fill in for sick employees and complete projects.
- Settled crew member disputes by addressing problems quickly and providing successful mediation.
- Collaborated with management to develop strategies for achieving company goals, such as increasing efficiency or improving customer service.
- Led by example, demonstrating commitment and professionalism in all aspects of work, thereby elevating overall team performance.
- Promoted safe and inclusive work environment, resulting in lower turnover rates and higher crew satisfaction.
Shift Manager
El Pollo Loco
03.2020 - 07.2021
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Trained and mentored team members, enhancing skills and productivity.
- Optimized workflow processes, reducing downtime and improving efficiency.
- Managed inventory levels, coordinating with suppliers to maintain stock availability.
- Resolved customer complaints promptly, maintaining high satisfaction levels.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Excelled in every store position and regularly backed up front-line staff.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
- Fostered culture of continuous improvement, encouraging staff to suggest and implement efficiency-enhancing measures.
- Addressed and resolved staffing issues promptly, minimizing disruptions to shift operations and maintaining service standards.
Team Member
El Pollo Loco
02.2019 - 07.2021
- Provided exceptional customer service, ensuring positive dining experiences and repeat business.
- Maintained cleanliness and organization of workstations, adhering to health and safety standards.
- Assisted in training new team members on operational procedures and customer service protocols.
- Collaborated with kitchen staff to ensure timely food preparation and order accuracy.
- Handled cash transactions efficiently, balancing registers at the end of shifts.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
Education
GED -
San Juan High School
Citrus Heights, CA03-2018
Skills
- Crew oversight
- Safety guidelines
- Multitasking and organization
- Crew management
- Teamwork and collaboration
- Documentation and reporting
- Delegating work
- Team management
- Product knowledge
- Customer relationship management (CRM)
- Staff support
- Team player
- Attention to detail
- Punctual and dependable
Certification
- Food Safety 7 years
Languages
English
Timeline
Crew Leader
Wendy's
08.2021 - Current
Shift Manager
El Pollo Loco
03.2020 - 07.2021
Team Member
El Pollo Loco
02.2019 - 07.2021
GED -
San Juan High School
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