Nicole Brandenburg-Howard
Denver,CO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Store Manager
Midas Auto Service
04.2022 - 12.2023
- Managed a team of automotive technicians, ensuring timely completion of repairs and adherence to quality standards.
- Increased customer satisfaction by implementing efficient service processes and streamlining communication between technicians and clients.
- Developed strong relationships with vendors, securing competitive pricing on parts and supplies for the repair facility.
- Consistently met or exceeded monthly performance targets set by upper management in terms of revenue generation, customer satisfaction ratings, and operational efficiency metrics.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Service Advisor
Firestone Of Durango
05.2018 - 08.2021
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Developed estimates by costing materials, supplies and labor.
- Documented problems and corrective actions to maintain records.
- Supervised and mentored 6 team members and facilitated daily service operations to drive business growth.
- Measured depth of current tire tread and educated customers about dangers of low tread.
- Responded to customer requests for products, services and company information.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
Assistant Store Manager
O'Reilly Auto Parts
05.2016 - 01.2018
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods
- Exceeded daily sales goals by 25% monthly
- Inventory stock and reorder when inventory drops to specific levels
- Instruct staff on how to handle difficult and complicated sales
- Estimate consumer demand and determine types and amounts of goods to be sold
- Assign employees to specific duties
- Keep records of purchases, sales, and requisitions
- Enforce safety, health, and security rules
- Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised
- Plan budgets and authorize payments and merchandise returns
- Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise
- Plan and prepare work schedules and keep records of employees' work schedules and time cards
- Review inventory and sales records to prepare reports for management and budget departments
- Establish and implement policies, goals, objectives, and procedures for their department
- Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals
Shop manager
Doug's Auto Body
08.2013 - 10.2015
- Estimate parts and labor to repair damage, using standard automotive labor and parts cost manuals and knowledge of automotive repair
- Managed 10-20 cars daily
- Review repair cost estimates with automobile repair shop to secure agreement on cost of repairs
- Examine damaged vehicle to determine extent of structural, body, mechanical, electrical, or interior damage
- Prepare insurance forms to indicate repair cost estimates and recommendations
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
- Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced
- Create, maintain, and enter information into databases
- Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material
- Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions
- Complete forms in accordance with company procedures
- Schedule and confirm appointments for clients, customers, or supervisors
- Operate electronic mail systems and coordinate flow of information, internally or with other organizations
- Order and dispense supplies
- Review damage reports, prepare or review repair cost estimates, and plan work to be performed.
- Controlled costs by effectively negotiating with vendors
Education
Bachelor of Science - Correctional Support Services
University of Phoenix
Tempe, AZ02.2021
Associate of Arts - Human services management
University of Phoenix
Tempe, AZ03.2016
Skills
- Verbal and Written Communication
- Courteous with Strong Service Mindset
- Efficient and Detail-Oriented
- Upbeat and Positive Personality
- Calm and Professional Under Pressure
- Hardworking and Dedicated
- Customer Service Management
- Outstanding Communication Skills
- Problem-Solving
- conflict resolution skills
Timeline
Store Manager
Midas Auto Service
04.2022 - 12.2023
Service Advisor
Firestone Of Durango
05.2018 - 08.2021
Assistant Store Manager
O'Reilly Auto Parts
05.2016 - 01.2018
Shop manager
Doug's Auto Body
08.2013 - 10.2015
Bachelor of Science - Correctional Support Services
University of Phoenix
Associate of Arts - Human services management
University of Phoenix
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