Nicole Brann
Rumford,ME
Summary
Adaptable delivery driver skilled in communication and problem-solving. Known for handling customer complaints professionally and ensuring timely deliveries, contributing to enhanced client satisfaction and loyalty.
Overview
2026
2026
years of professional experience
Work History
Delivery Driver
Doordash
, ME
2021 - Current
- Communicated with customers regarding order status and delivery updates.
- Delivered food orders promptly to customers' locations.
- Followed safety protocols during deliveries to ensure food quality.
- Assisted in resolving customer complaints professionally and courteously.
- Managed multiple deliveries simultaneously while adhering to time constraints.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Transported and safely delivered items to prevent damage or loss.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Notified customers of delays to decrease calls to support.
Security Officer
Securitas Security Services USA
Rumford, Maine
06.2022 - 09.2024
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to detect and deter potential security threats (I only did patrols when I worked at other sites, not at Rumford site).
- Responded promptly to alarms and incidents, following established protocols.
- Maintained accurate logs of daily activities and security incidents.
- Collaborated with local law enforcement during emergency situations as needed.
- Provided excellent customer service while assisting visitors and employees on-site.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Maintained accurate logs of all security related activities.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Verified photo IDs and tickets to allow guests passage.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Confirmed visitor identification prior to granting entry into the building.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Monitored surveillance cameras and responded to suspicious activity.
- Checked for safety hazards and took corrective action when necessary.
- Monitored premises and recorded activity in daily officer reports.
- Completed incident reports to record security or loss prevention incidents.
- Responded to alarms and conducted investigations as required.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Provided escorts for visitors as needed throughout the facility.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Coordinated with law enforcement and emergency responders during incidents and emergencies.
- Maintained high levels of alertness throughout shifts.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Identified suspicious activity to determine appropriate response.
Laborer
JS McCarthy Printing
Augusta, Maine
06.2019 - 02.2020
- Operated printing machinery for production of high-quality printed materials.
- Maintained clean and organized work area to ensure efficient workflow.
- Completed variety of physical labor tasks.
- Worked with team members to ensure efficient workflow throughout the day.
- Cleaned work area after job completion ensuring all debris is properly disposed of.
- Checked each product to make sure there weren't any discolorations, smears, etc.
MHRT-1
ESM
Augusta, Maine
01.2015 - 07.2015
- Completed day-to-day duties accurately and efficiently.
- Identified needs of customers promptly and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Prioritized and organized tasks to efficiently accomplish service goals.
- I worked with clients of varying ages with disabilities toward bettering their lives and working on daily living skills. I also passed medications out daily and did laundry for the ones who needed it.
Education
Some College (No Degree) - Phlebotomy
Northeast Technical Institute
Auburn, ME01-2025
Some College (No Degree) - Medical Billing & Coding Certificate
University of Phoenix
Tempe, AZ01-2018
High School Diploma -
Erskine Academy
South China, ME06-2008
Skills
- Medical terminology
- Patient communication
- Data entry
- Electronic health records
- Customer service
- Time management
- Problem-solving
- Quality assurance
- Client relationship management
Timeline
Security Officer
Securitas Security Services USA
06.2022 - 09.2024
Laborer
JS McCarthy Printing
06.2019 - 02.2020
MHRT-1
ESM
01.2015 - 07.2015
Delivery Driver
Doordash
2021 - Current
Some College (No Degree) - Phlebotomy
Northeast Technical Institute
Some College (No Degree) - Medical Billing & Coding Certificate
University of Phoenix
High School Diploma -
Erskine Academy