Nicole Breaud
Greensboro,SC
Summary
Proven Sales Engineer with a track record of securing repeat business and enhancing customer satisfaction! Skilled in solution selling and customer relationship management, I've successfully implemented strategies that improved regional sales performance and cultivated strong client relationships. Achieved recognition for outstanding client service, demonstrating exceptional problem-solving abilities and multitasking skills.
Overview
17
17
years of professional experience
Work History
Sales Engineer
Current Employer
04.2022 - Current
- Secured repeat business by building strong client relationships.
- Identified sales opportunities by assessing environment and devising and implementing winning strategy.
- Generated new leads through cold calling, social media outreach, and attending industry events.
- Facilitated continuous improvement by integrating client feedback.
- Cultivated and sustained a strong pipeline of opportunities.
- Collaborated with engineering teams to gather product feedback, leading to significant product improvements.
- Cultivated and maintained strong relationships with customers to ensure a positive customer experience.
- Gained extensive knowledge of products and services to provide best-in-class sales engineering solutions.
Regional Sales Engineer
CPI/Max Tool
04.2015 - 04.2022
- Monitored industry trends to update and refine sales approaches.
- Secured long-term contracts by demonstrating the value of company products and services in meeting client goals.
- Enhanced overall team productivity by implementing efficient processes for lead tracking, reporting and followups.
- Implemented successful sales strategies tailored to unique client needs.
- Prioritized key prospects, enhancing time management in sales activities.
- Improved regional sales performance by identifying and targeting high-value clients.
- Worked alongside tech specialists to ensure smooth product showcases.
- Increased efficiency through recommending solutions to emerging issues.
- Helped customers improve results by recommending changes focused on lowering costs, increasing production, or adding new functionality.
- Utilized creative problem-solving skills to overcome technical challenges in the sales process.
Outside Sales Representative
Fastenal
01.2012 - 03.2015
- Cultivated strong client relationships leading to increased territory sales.
- Demonstrated product offerings during client site visits.
- Handled deliveries independently and efficiently.
- Achieved leading sales figures within district.
- Established new accounts through cold calling and personal visits to potential customers.
- Exceeded monthly sales targets and quotas consistently.
- Prospected and conducted face-to-face sales calls with business executives and directors. throughout assigned territory.
- Developed in-depth knowledge of product features, benefits, and pricing strategies to effectively communicate value propositions to clients.
- Conducted regular follow-ups with existing customers to maintain satisfaction levels and identify upsell opportunities.
- Consistently attended training sessions to expand product knowledge.
Account Manager
Healthcare Services Group
04.2008 - 12.2013
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
- Conducted quarterly business reviews with major accounts to assess satisfaction and identify areas for improvement.
- Enhanced customer loyalty through new account management techniques.
- Achieved recognition for outstanding client service, contributing to team's reputation for excellence.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Contributed to team objectives in fast-paced environment.
Education
High School Diploma - Health And Fitness
Summerville High School
Summerville, SC06.1990
Skills
- Sales closing
- Sales team support
- Formal presentation skills
- Solution selling
- Territory Management
- Problem-solving abilities
- Multitasking Abilities
- Product Knowledge
- Customer Relationship Management
Timeline
Sales Engineer
Current Employer
04.2022 - Current
Regional Sales Engineer
CPI/Max Tool
04.2015 - 04.2022
Outside Sales Representative
Fastenal
01.2012 - 03.2015
Account Manager
Healthcare Services Group
04.2008 - 12.2013
High School Diploma - Health And Fitness
Summerville High School
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