Nicole Brecto
Summary
Dynamic and dedicated professional with extensive experience as a Medical Assistant at Lane County Health Center, skilled in patient care and HIPAA compliance. Proven ability to enhance patient satisfaction through effective communication and de-escalation techniques, while optimizing appointment scheduling and ensuring accurate medical documentation. Reliable team player committed to quality healthcare delivery.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Deputy Sheriff
Lane County Sheriff's Office
03.2025 - Current
- Handled high-pressure situations calmly and professionally, minimizing risks to public safety.
- Assessed potentially dangerous situations quickly; employed de-escalation techniques when needed to maintain peace.
- Participated actively in ongoing training programs designed to enhance skills necessary for deputy sheriff duties.
- Observed jail and inmate activity to maintain order and safety.
- Participated in continuous firearms proficiency, defensive driving and arrest technique training.
Medical Assistant
Lane County Health Center
10.2022 - 02.2024
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Facilitated patient education on treatment plans and medications, improving understanding and compliance.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Oriented and trained new staff on proper procedures and policies.
- Measured patient spirometry.
Medical Assistant
Kokwell Wellness Center
03.2022 - 10.2022
- Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed EKGs and other tests based on patient presentation in office.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
Medical Assistant
PeaceHealth Pediatric Surgery
01.2021 - 03.2022
- Managed high volume of incoming calls and inquiries related to surgery scheduling with professionalism and attention to detail.
- Coordinated pre-surgical testing requirements to minimize delays or cancellations on the day of surgery.
- Maintained confidentiality and compliance with HIPAA regulations while handling sensitive patient information and documentation.
- Collaborated with medical teams to ensure timely scheduling of urgent and elective surgeries.
- Trained new team members on best practices for surgery coordination, fostering a supportive work environment.
- Liaised between patients and insurance providers, ensuring proper authorization for scheduled procedures was obtained.
- Assisted in maintaining an up-to-date surgical calendar, enabling efficient use of operating room resources.
- Maintained accurate records of all scheduled procedures, contributing to seamless hospital operations.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Verified insurance coverage and obtained pre-authorizations.
Medical Assistant
Nephrology Associates
07.2020 - 12.2021
- Contributed to reduction in patient readmission rates by providing thorough discharge instructions and follow-up care recommendations.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Empowered patients through education on self-management techniques for chronic conditions.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
- Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
Medical Assistant
Slocum Orthopedics
05.2017 - 07.2020
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Collected and documented patient medical information such as blood pressure and weight.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Collected pertinent data and calculations to aid physician in interpreting results.
Education
Diploma - Medical Assisting
Pioneer Pacific College
OR11-2012
Skills
- De-escalation techniques
- Integrity and ethics
- HIPAA compliance
- Specimens collection and processing
- Patient scheduling
- Medication administration
- Electronic health records
- Basic life support
- Verbal and written communication
Certification
- CMA - Certified Medical Assistant
Timeline
Deputy Sheriff
Lane County Sheriff's Office
03.2025 - Current
Medical Assistant
Lane County Health Center
10.2022 - 02.2024
Medical Assistant
Kokwell Wellness Center
03.2022 - 10.2022
Medical Assistant
PeaceHealth Pediatric Surgery
01.2021 - 03.2022
Medical Assistant
Nephrology Associates
07.2020 - 12.2021
Medical Assistant
Slocum Orthopedics
05.2017 - 07.2020
Diploma - Medical Assisting
Pioneer Pacific College