Nicole Brevig
Winona,MN
Summary
Results-driven professional with 13+ years of management and administrative experience in the banking industry. Proven ability to lead teams, deliver exceptional customer service, and oversee daily operations while maintaining accuracy and efficiency. Highly organized with strong communication, leadership, and problem-solving skills. Experienced in strategic planning, staff development, process improvement, and building lasting customer relationships. Dedicated to achieving organizational goals through effective leadership, attention to detail, and a commitment to excellence.
Overview
14
14
years of professional experience
Work History
Personal Banker
Wells Fargo Bank, N.A.
Winona, MN
12.2023 - Current
- Identified customers’ goals and matched them with appropriate banking products, services, and digital tools to enhance financial management.
- Cultivated enduring relationships with customers to enhance loyalty and satisfaction.
- Identified goal opportunities for customers, achieving personal scores of 136 and 134 against company averages of 33 and 31 in May and June.
- Achieved next best conversation rates of 75.5% and 88.1% in June and July, exceeding company averages of 64.2% and 63.5%.
- Conducted comprehensive financial reviews with customers, achieving scores of 78 and 76 compared to company averages of 45 and 46 in May and June.
- Collaborate with branch teammates to coordinate seamless handoffs to licensed bankers or other specialists, ensuring customers are connected to the right expertise
- Deliver accurate, compliant service while exercising sound judgment within defined risk controls
- Operated the branch in the absence of the Branch Manager.
- Managed procurement of essential supplies and materials to ensure branch operations ran smoothly. Submitted work orders for snow removal, lawn care, and maintenance of roof and windows.
Branch Operations Manager
Wells Fargo Bank, N.A.
Winona, MN
09.2020 - 12.2023
- Led and supervised risk management and operations of teller functions, delivering exceptional customer service and colleague experience while ensuring compliance and quality
- Managed schedule and daily operations of teller line, ensuring smooth service delivery and operational effectiveness
- Coach, motivate, and develop a diverse team of direct reports to achieve full potential and meet established business objectives
- Mentor and guide talent development of direct reports and assist in hiring talent
- Mentored and guided talent development of direct reports while assisting in hiring, fostering a skilled and engaged workforce
- Provide excellent customer service, engage customers in conversations, and build relationships with them
- Interpreted applicable regulations, policy and procedure requirements, and audit and escalation procedures to ensure compliance and mitigate risks
Teller
Wells Fargo Bank, N.A.
Onalaska, Wisconsin
11.2018 - 09.2020
- Processed customer transactions efficiently, ensuring accuracy and compliance with bank policies.
- Assisted customers with account inquiries, providing accurate information on banking products to enhance customer understanding and engagement.
- Maintained cash drawer, balancing daily transactions to prevent discrepancies.
- Collaborated with team members to improve service delivery, contributing to higher customer satisfaction ratings.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Streamlined teller operations by organizing workspaces and ensuring policy compliance, resulting in more efficient transaction processing.
Administration Manager
Acuity brands
Goodview, MN
02.2012 - 12.2017
- Managed administrative operations to support business functions across multiple departments.
- Supervised daily operations of the administrative team to ensure timely completion of tasks. On the spot coaching.
- Conducted performance reviews and identify areas of improvement, and support where employees needed it
- Supervised daily operations of administrative team, coaching on task completion to enhance workflow.
- Conducted performance reviews and identified areas of improvement, and supported where employees needed it
- Developed monthly reports summarizing department activities for senior management review, enhancing visibility into operations.
- Ordered supplies from various vendors to facilitate snow removal and lawn care services.
- Making sure supplies don't run out
- Established contracts with multiple vendors to ensure timely snow removal and lawn care.
Education
High School Diploma -
Winona Senior High School
Skills
- Risk management
- Transaction accuracy
- Establishing clear expectations
- Communication skills
- Time management abilities
- Adaptability and flexibility
- Resolving customer / employee issues
- Performance coaching
- Interviewing and hiring
- Operational reports
- Customer Service
- Delivering consistent, high‑impact coaching through observation, feedback
- compliance controls, operational risk management, and loss prevention
Timeline
Personal Banker
Wells Fargo Bank, N.A.
12.2023 - Current
Branch Operations Manager
Wells Fargo Bank, N.A.
09.2020 - 12.2023
Teller
Wells Fargo Bank, N.A.
11.2018 - 09.2020
Administration Manager
Acuity brands
02.2012 - 12.2017
High School Diploma -
Winona Senior High School