Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nicole Briggs

Pensacola

Summary

Recent truck driving school graduate seeking an entry-level position at an expedited delivery company. Self-motivated, disciplined, and eager to succeed as evidenced by exceptional performance scores and driving record. Adept at learning and adhering to local traffic laws.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Supervisor

United States Postal Service
Pensacola
06.2015 - 03.2025
  • Supervises city and/or rural delivery operations.
  • Monitors clerks and carriers in the sorting and delivery of mail to ensure adherence to applicable service standards
  • Monitors bargaining unit employee interactions to ensure a positive customer experience
  • Interacts with customers to provide services and respond to inquiries
  • Monitors retail stock, equipment and supplies to maintain established thresholds, working with lead clerks and ensuring adherence to applicable Postal policies and procedures
  • Coordinates work operations across multiple functional areas, including retail, delivery, logistics and mail processing
  • Maintains constant communications and builds relationships with diverse groups to coordinate work and foster a positive work environment
  • Supervises bargaining unit employees and assigns work to maximize operational efficiency
  • Uses delivery reports to identify and resolve deficiencies, such as mail condition reports, scanning integrity, and delivery compliance
  • Monitors employees and the workplace to ensure safe and efficient work practices
  • Identifies safety and health hazards and takes action to resolve issues in a timely manner
  • Ensuring accurate order processing, packaging, and shipping
  • Supply Chain Management optimizing the entire supply chain, from sourcing to delivery, to reduce costs and improve efficiency.

Customer Service Associate

Emerald Coast Utilities Authority
Pensacola
06.2014 - 07.2015
  • Responds to incoming calls and visits from residential and commercial customers inquiring about status of accounts, account balances, past due amounts, delinquent accounts, balances from previous accounts, payment extensions, payment arrangements, high consumption, and other account inquiries
  • Prepares delinquent/shut-off listing including deduction of depository, provides account status via radio contact with field technicians for customers with updated payments, and verifies shut-off listing to ensure payments have not been received
  • Updates the account status into a computer terminal, entering any changes, arrangements, payments, etc
  • Investigates accounts when charitable agencies make inquiries for payment purposes, makes required arrangements on these accounts for agencies guaranteed payments, makes account adjustments for customers for misread meters, leaks, etc., and processes payment transfers and payment corrections, when applicable
  • Evaluates and researches account inquiries and transfers or terminates service at customers request after proper verification
  • Quotes fees for water and sewer service, water taps, sewer taps, sewer and water impact fees, and commercial and residential sanitation collection fees
  • Calculates fees for sewer and water rates; sets up new customers; closes out accounts; and issues work orders
  • Establishes and processes new accounts and reinstates disconnected service to accounts
  • Issues work orders for initial and final reads, re-reads, crossed meters, and meter flow tests
  • Establishes customer service for sanitation collection and explains rules, regulations, and procedures
  • Issues work orders for special trash pick up quoting additional charges for service
  • Prepares a variety of correspondence, upon customers' inquiries, i.e., name change, deposit relinquish, final balances, re-reads, account printouts, sanitation variances, and senior citizens discounts; completes a variety of customer contracts
  • Maintains a high level of organizational skills in order to work efficiently in a fast paced and constantly changing environment

Medical Supply Specialist

US Army
Fort Polk
05.1994 - 09.1996
  • Maintained accurate records of medical supplies and inventory levels.
  • Performed periodic maintenance on medical equipment such as sterilizers or autoclaves.
  • Examined shipment contents and compare with manifests, invoices or orders to verify accuracy.
  • Received incoming shipments of medical supplies and equipment; inspected for accuracy and completeness.
  • Delivered or routed materials to departments using handtruck, conveyor or sorting bins.
  • Operated lift and hand trucks to transfer materials to and from target areas.
  • Recorded shipment data for reporting, accounting or recordkeeping purposes.
  • Managed vendor relationships to ensure timely delivery of products at competitive prices.
  • Prepared work orders, bills of lading or shipping orders to route materials.

Education

Certificate of Technical Studies - Logistics And Supply Chain Management

Truck Driver Institute - TDI Milton
Pensacola, FL
04-2025

Certificate - Medical Assistance

Tidewater Community College
Norfolk Naval Station, VA
01.1998

Skills

  • Customer service
  • Route planning
  • Documenting delivery information
  • DOT Compliance
  • Loading and unloading
  • Vehicle inspections
  • Follow traffic laws
  • Maintain a positive attitude with customers
  • Time management
  • Transporting hazardous goods
  • Vehicle maintenance
  • Verify loads for accuracy
  • Defensive driving
  • Delivery schedule development
  • Monitored and logged trucking shipments
  • Quality control
  • Supply chain management
  • Verbal and written communication
  • Attention to detail
  • Obtaining signatures or payments
  • Prioritizing safety
  • Problem-solving
  • Reporting mechanical problems
  • Vehicle maintenance/mechanical knowledge
  • Logistics coordination
  • Inventory management

Certification

CDL Class A license (Florida) 2025

Timeline

Supervisor

United States Postal Service
06.2015 - 03.2025

Customer Service Associate

Emerald Coast Utilities Authority
06.2014 - 07.2015

Medical Supply Specialist

US Army
05.1994 - 09.1996

Certificate of Technical Studies - Logistics And Supply Chain Management

Truck Driver Institute - TDI Milton

Certificate - Medical Assistance

Tidewater Community College

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