Nicole Brigman
Monterey,LA
Summary
Positive and upbeat professional successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning, and communication skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Front Desk Agent/Front Office Manager
Hampton Inn Suites
Natchez, MS
10.2020 - Current
- Greeted customers in a professional and friendly manner.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Resolved customer complaints promptly and courteously.
- Provided information about hotel amenities, services, and local attractions.
- Maintained cleanliness of lobby area at all times.
- Generated daily reports detailing occupancy levels, revenue amounts.
Receptionist
Island Pharmacy
Monterey, LA
05.2018 - 03.2020
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed data entry tasks into various computer systems accurately and promptly.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
CNA/Receptionist
Cabrini Hospital
Alexandria, LA
08.2014 - 05.2018
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
Education
High School Diploma -
Monterey High School
Monterey, LA05-2012
Some College (No Degree) - Nursing
Central Louisiana Technical Community College - Alexandria
Ferriday, LASkills
- Guest Relations
- Front Office Support
- Credit and cash payments
- Training and mentoring
- Problem-solving skills
- Hospitality services
- Inventory Oversight
- Team Oversight
- Office Management
- Front Desk Management
- Hospitality service expertise
Accomplishments
- Employee of the month
- Salt Score Champion
Certification
- Leadership Development Certificate
- Mentoring Development Certificate
Affiliations
- Photography
Timeline
Front Desk Agent/Front Office Manager
Hampton Inn Suites
10.2020 - Current
Receptionist
Island Pharmacy
05.2018 - 03.2020
CNA/Receptionist
Cabrini Hospital
08.2014 - 05.2018
High School Diploma -
Monterey High School
Some College (No Degree) - Nursing
Central Louisiana Technical Community College - Alexandria
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