Summary
Overview
Work History
Education
Skills
Certification
I like to read (audio books)
Timeline
Generic

Nicole Brinlee

Hillsboro,OH

Summary

Proactive Assistant General Manager with history of success managing operations, building teams and equipping employees with skills to independently handle business needs. Offers progressive experience combined with sound judgement and good problem-solving abilities. Strong record of surpassing organizational goals. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. High-energy restaurant management professional offers proven skills in strengthening operational procedures, enhancing team productivity and streamlining processes. Adaptable in changing environments with strategic decision-making skills. Performance-oriented and hardworking to create approaches to boost long-term business success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Enthusiastic General Manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Reliable employee seeking General manager/Assistant general manager position. Offering excellent communication and good judgment.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Assistant General Manager

Red Robin
Milford, Ohio
11.2021 - Current
  • Resolved problems promptly to elevate customer approval.
  • Handled cash accurately and prepared deposits.
  • Motivated, trained and disciplined employees to maximize performance.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Mentored and motivated team members to achieve challenging business goals.
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Taught staff strategies for completing work and smoothly carrying out senior management directives.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Cultivated performance-based culture based on individual accountability, goal attainment and team achievement.
  • Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
  • Built customer loyalty by devising promotions and products according to customer needs and budget.
  • Oversaw computer database and physical filing systems.
  • Delivered full-scale business strategies resulting in increased customer satisfaction and operational enhancement.
  • Boosted yearly profits through process optimization and improved training.

General Manager

Hot Head Burritos
Wilmington, OH
12.2020 - 11.2021
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Assessed reports to evaluate performance, develop targeted improvements and implement changes.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Designed modern employee recognition program which boosted productivity and improved morale.

Front of the House Manager/ Bar Manager

Brown Dog Cafe
Blue Ash, OH
08.2015 - 05.2018
  • Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
  • Performed cash handling activities and secured nightly bank deposits.
  • Addressed guest concerns and resolved all issues to guests' satisfaction.
  • Adhered to safe work practices, food safety regulations and corporate guidelines.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
  • Resolved guests complaints while maintaining positive customer environment.
  • Handled complaints, settled disputes and resolved grievances to maintain customer satisfaction.
  • Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
  • Controlled cash and credit receipts by adhering to cash handling and reconciliation procedures to comply with company policies and procedures.
  • Created and distributed staff schedules and maintained time cards to facilitate efficient payroll process.
  • Managed inventory through effectively ordering and stocking uniforms, linens, beverages and front of house supplies.
  • Helped hosts and hostesses execute timely and efficient processes to drive first class guest service.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Supervised staff of 15 to 30 through motivational coaching and effective training programs for service and sales techniques.
  • Assisted staff in building menu expertise to answer customer questions and make personal recommendations.
  • Managed dining and bar costs by conducting weekly depletion analysis.
  • Planned events from concept to completion by responding to event inquiries, establishing budgets and designing customized menus.
  • Developed and implemented corrective action plans based on review of comment cards and guest satisfaction results.
  • Submitted payroll for 30-member team.
  • Reorganized bar and dining area, increasing efficiency 25%.

Education

No Degree - Nursing

Polk Community College
Lakeland, FL

Skills

  • Financial Statement Review
  • Supplier Monitoring
  • Focus and Follow-Through
  • AS9100 Management System
  • Department Oversight
  • Business Operations Knowledge
  • Administrative Management
  • Records Organization and Management
  • Training and Development Skills
  • Finance and Accounting Oversight
  • Sales Tracking
  • Originality and Creativity

Certification

  • Serve Safe Training - 2023

I like to read (audio books)

I love to listen (or read) of all kinds of books. Some are educational and some are for pleasure. I have learned a lot from listening to self help books and books that pertain to my job (general manager/assistant manager). It definitely has helped me direct my team, while also making the shift fun and as easy going as possible. I try to continue to learn all that I can, be it from a book or a person that can lead me in the right direction. Basically, I want to do the right things set aside by the company I am working for.

Timeline

Assistant General Manager

Red Robin
11.2021 - Current

General Manager

Hot Head Burritos
12.2020 - 11.2021

Front of the House Manager/ Bar Manager

Brown Dog Cafe
08.2015 - 05.2018

No Degree - Nursing

Polk Community College

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Nicole Brinlee