Nicole Brittingham
Victor,ID
Summary
Accomplished leader with a proven track record at Jackson Hole Resort Lodging, adept in operations management and relationship building. Spearheaded initiatives that significantly enhanced team performance and client satisfaction, driving business growth. Expert in strategic planning and market analysis, achieving notable increases in efficiency and profitability.
Overview
13
13
years of professional experience
1
1
Certification
Work History
General Manager/Responsible Broker
Jackson Hole Resort Lodging
2022.03 - Current
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Analyzed market trends and competitor activities to create competitive advantages.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
- Interacted well with customers to build connections and nurture relationships.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Adapted quickly to changing market conditions, adjusting client strategies accordingly while maintaining open lines of communication throughout periods of uncertainty.
- Maintained up-to-date knowledge of industry trends, ensuring that clients received the most accurate information to make informed decisions about their investments.
Director of Lodging Operations
Jackson Hole Resort Lodging
2021.12 - 2022.03
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
- Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
- Leveraged data analytics insights for informed decision-making in critical areas such as sales forecasting, budgeting, or personnel management.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Director of Homeowner Relations
Jackson Hole Resort Lodging
2011.08 - 2021.12
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
Education
No Degree - Enlish
Northern Arizona University
Flagstaff, AZSkills
- Problem Resolution
- Operations Management
- Relationship Management
- Verbal and written communication
- P&L Management
- Strategic Planning
- Business Development
- Contract Negotiations
Certification
- Wyoming Real Estate Brokers License - [Timeframe]
Timeline
General Manager/Responsible Broker
Jackson Hole Resort Lodging
2022.03 - Current
Director of Lodging Operations
Jackson Hole Resort Lodging
2021.12 - 2022.03
Director of Homeowner Relations
Jackson Hole Resort Lodging
2011.08 - 2021.12
No Degree - Enlish
Northern Arizona University
- Wyoming Real Estate Brokers License - [Timeframe]
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