Nicole Broderick
Succasunna,NJ
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Project Coordinator
Atlantic Health Systems
03.2020 - Current
- Maintains and modifies project plan documentation and staffing requirements for multiple projects
- Assists with scheduling and coordinating project team meetings
- Prepares agendas, materials, presentations, minutes, and necessary equipment
- Management and tracking of grant funds and reconciliation of purchases
- Compiles data and prepares regular and ad hoc reports and presentations
- Monitors and tracks project documents and finances
- Tracks and reports on project status and progress, identifies and resolves obstacles to ensure that project is on track with determined timelines
- Communicates to client groups and stakeholders and responds to requests for data and information
- Collaborates with project leaders and team to identify and schedule project deliverables, milestones, and outcomes
- Streamlined new hire processes by developing efficient task workflows and checklists.
- Collaborated with suppliers to negotiate favorable terms, ensuring timely delivery of products at competitive prices.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed event logistics, ensuring seamless execution and positive experiences for all attendees.
- Enhanced employee performance by developing and implementing comprehensive training programs.
Front End Administrator
Champey Pain Group, LLC/Mine Hill Surgical Center, LLC
01.2017 - 03.2020
- Managing daily operations and needs of both physician offices and ambulatory surgical center
- Orientation and training of new employees to meet physician's standards
- Daily communication with physician's regarding scheduling and patient needs
- Overseeing quality control and QA
- Settlement of daily copayments, insurance, and collection payments
- Ensuring office maintains standard regulation for HIPAA, CMS, JACO, Medicare, and OSHA guidelines
- Resolving both patient and employee conflicts, monitoring employee work, paid time off, and disciplinary actions
- Surgical scheduling, pre-operative testing, pre-operative medical clearances, and follow up
- Medical records for patients, doctor's offices, attorneys, and insurance companies including payment follow up
- Scheduling staffing for front office, operating room, and driving service for multiple office locations
- Executing interviews, pre-employment screenings, and job offers for employment
- Supervising and performing eligibility, benefits, referrals, and prior authorization for office visits, surgical procedures, radiologic testing, and durable medical equipment
- Collaborated with team members to resolve discrepancies in insurance verification, ensuring proper billing practices.
- Scheduling office visits and surgical procedures
Administrative Assistant/Surgical Assistant
Cohen Surgical Arts, LLC
04.2016 - 01.2017
- Facilitated daily administrative functions, including customer service, patient scheduling, and coordinating personal appointments and meetings for the physician
- Coordinated advertising events and created marketing materials
- Medical billing including sending claims, posting checks, insurance benefits, and precertification for procedures
- Compiling and sending medical records and payment requests to attorney and doctor offices
- Assisted in oral surgery, consultations, and post-operative visits
Supervisor
The Orthopedic Institute of New Jersey
01.2013 - 04.2016
- Front desk: Collected copayments and patient balances
- Customer Service/Call center: Phone work and scheduling a practice of over twenty physicians
- Handling complaints, inquires and issues
- Collected customer feedback
- Medical Records: Compiled medical information to attorneys, disability offices, insurance companies, doctors office and patients within HIPAA compliance Prepare files for insurance company audits
- Billing: Sent paper and electronic claims, appeals, and ensured insurance payments were received
- Surgical Scheduling Department: Ensured coverage for procedures
- Verified coverage amounts and informed patients to the extent of their out of pocket responsibilities
- Set up payment programs with patients to enable surgeries to remain on schedule
- Obtained authorizations for surgical procedures
- Obtained medical clearance for patients to ensure they were properly cleared for surgery
- Insurance specialist: Responsible for eligibility, benefits, and prior authorization for office visits, surgical procedures, radiologic testing, and durable medical equipment
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Administrative and Chiropractic Assistant
Village Family Chiropractic
01.2012 - 01.2013
- Front Desk: Greeted and checked in patients, verified benefits, went over coverage with patients to fit their treatment plan, coordinated the office and surgical facilities schedules for procedures, tracked stock and placing inventory orders, and prepared medical records
- Chiropractic Assistant: Assisted in examinations, performed SEMI spinal scans, assisted with STIM and ultrasound therapies, DBX spinal decompression machine, sterilized treatment areas and maintained regular maintenance of equipment
Education
Associate of Science in Healthcare Administration and Public Health -
County College of Morris
01.2019
Skills
- Training and mentoring new employees
- Working in a fast pace environment
- Team player
- Introducing new techniques for better performance
- Excellent client management skills
- Proficient in Microsoft Office and EMR, including EPIC
- Hard working and ability to multitask
- Interpersonal skills
- Problem-Solving
- Attention to Detail
Certification
American Heart Association BLS Provider Certified
Timeline
Project Coordinator
Atlantic Health Systems
03.2020 - Current
Front End Administrator
Champey Pain Group, LLC/Mine Hill Surgical Center, LLC
01.2017 - 03.2020
Administrative Assistant/Surgical Assistant
Cohen Surgical Arts, LLC
04.2016 - 01.2017
Supervisor
The Orthopedic Institute of New Jersey
01.2013 - 04.2016
Administrative and Chiropractic Assistant
Village Family Chiropractic
01.2012 - 01.2013
Associate of Science in Healthcare Administration and Public Health -
County College of Morris
American Heart Association BLS Provider Certified
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