Nicole Bronson
Client Relations
West Valley City,UT
Summary
Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service.
Overview
25
25
years of professional experience
Work History
Security/ Customer Service/ Crowd Management
Centennial Management Group/Maverik Center
08.2022 - Current
- Maintain positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Greet guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conduct regular patrols of key areas to spot and control security concerns.
- Check identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Screen individuals and prevented passage of prohibited articles into restricted areas.
Pro Services Specialist
Floor & Decor
12.2021 - 04.2022
- Developed estimates by costing materials, supplies, and labor.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Maintain extensive knowledge about Floor & Decor products.
Warehouse/Delivery Driver
Intermountain Healthcare
09.2020 - 02.2021
- Loaded truck and properly secured items to prevent damage for deliveries.
- Verified accuracy of all deliveries against order forms.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Delivery of medical equipment, including oxygen tanks, concentrators and wheelchairs. Also delivered pharmaceutical supplies and supplements.
- Managed customer inquiries and complaints in polite and professional manner.
Patient Service Representative
Intermountain Healthcare
11.2019 - 06.2020
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Managed patient registration process, confirming data accuracy and completeness.
- Handled customer service inquiries in person, via telephone and through email.
Financial Crimes Specialist (Temp)
Wells Fargo Bank, N.A.
01.2018 - 08.2018
- Review customer's fraudulent transactions or documentation to determine fraud chargeback rights or compliance rights available.
- Maintains customer follow-up within timeframes to communicate case resolution.
- Respond to customers via e-mail to gather required information for fraud case filing.
- Perform detailed examination to detect transactional and relationship patterns, trends, anomalies and schemes across multiple businesses or products.
Electronic Support Service (Temp)
TruWest Credit Union
08.2017 - 11.2017
- During implementation of updated website:
- Helped customers navigate online systems.
- Answer banking questions for members, including balances, transfers and HELOC inquiries.
- Reviewed deposit documents for authenticity, ie: counterfeit checks.
- Attention to detail.
Fraud Claims Associate (Temp)
Bank Of America
11.2016 - 02.2017
- Receive inbound calls via high volume queue from bank customers seeking to file ATM, debit or credit card fraud claims and charge disputes.
- Reverse fees in a timely manner.
- Track complaints.
- Adhere to Regulations, policies and other bank procedures.
Fraud Analyst
PayPal Holdings Inc.
09.2014 - 09.2016
- Review accounts and determine the legitimacy of the account and account holder.
- Used fraud indicators and make sure all appropriate restriction and/or dismissal decisions are made on each account.
- Contact account holders in an effort to verify activity and mitigate loss.
- Network with peers and management to improve policies and processes.
Skills
- Customer Service
- Computer Proficiency
- Money Handling Abilities
- Reading Comprehension
- Microsoft Word and Excel
- Multi-Line Telephone Operation
- Records Preparation
- Credit Card Payment Processing
- Training Development Aptitude
- Conflict Resolution
- Problem-Solving Ability
- Customer Relations
- Office Equipment Proficiency
- Verbal, written, and interpersonal communication skills
- Strong analytical skills with high attention to detail and accuracy
- Type speed 50WPM
Timeline
Security/ Customer Service/ Crowd Management
Centennial Management Group/Maverik Center
08.2022 - Current
Pro Services Specialist
Floor & Decor
12.2021 - 04.2022
Warehouse/Delivery Driver
Intermountain Healthcare
09.2020 - 02.2021
Patient Service Representative
Intermountain Healthcare
11.2019 - 06.2020
Financial Crimes Specialist (Temp)
Wells Fargo Bank, N.A.
01.2018 - 08.2018
Electronic Support Service (Temp)
TruWest Credit Union
08.2017 - 11.2017
Fraud Claims Associate (Temp)
Bank Of America
11.2016 - 02.2017
Fraud Analyst
PayPal Holdings Inc.
09.2014 - 09.2016
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