Nicole Brooks

• Flight Safety and NetJets training annually for safety and service.

• Performed preflight safety equipment checks and passenger safety briefings.

• Proficiency on Gulfstream IV, V, 450, 550, Bombardier Challenger 650, Bombardier Global 5000/5500/6000/7500.

•Managed diverse client needs providing safe, professional and personalized service.

• Maintain a calm demeanor in high-pressure situations.

• Broad range of international travel with augmented crews and berthing up to five beds.

• Currently possess a primary and secondary passport.

• Menu creation, innovative culinary techniques using onboard galley equipment accommodating a range of dietary preferences.

• Excellent with communicating, conflict resolution, and intuitive interpersonal relations, enhancing clients’ experiences while prioritizing safety.

• Consistently received commendations for attention to detail.

• Created cabin ambiance catering to the needs of a wide range of discerning clientele.

• Provided for special needs passengers with care and compassion.

• Maintained aircraft inventory and persistently acquired needed supplies.

• In class instruction for recurrent safety and service courseware.

• Trained new hire flight attendants in providing unparalleled customer service and safety.

• Provided standards flights to test for proficiency in safety and service for new hires and return to work individuals.

• Worked directly with management over concerns or issues with new hire flight attendants.

• Managed inventory effectively, ensuring that all necessary supplies were available for each flight, while minimizing waste and costs.
• Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
• Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
• Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
• Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
• Participated in annual recurrent training sessions to stay current on FAR’s, evolving company policies, and customer service strategies.
• Streamlined the boarding process by assisting passengers with seat assignments and providing clear directions during busy flights.
• Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
• Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
• Coordinated with ground personnel to resolve any issues or discrepancies in a timely manner, maintaining smooth operations.
• Maintained clean and orderly cabin environment throughout flights, enhancing overall passenger experience.
• Facilitated efficient meal services by accurately taking orders, serving food quickly, and managing dietary restrictions or special requests.
• Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
• Provided comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight related issues.
• Worked on Boeing 727/737/747/757/767/777, Airbus 319/320.