Nicole Broussard
Summary
Accomplished Manager successful in overseeing daily operations and leading employees. Robust background encompassing problem resolution, business development and customer relations. Thrives in competitive markets with unsurpassed drive, passion and commitment to exceeding expectations in customer satisfaction, revenue and cost controls.
Overview
21
21
years of professional experience
Work History
Freelance Author
Self-Employed
06.2018 - Current
- Ghostwriting with new authors to help establish an author career
- Writing fictional stories to entertain consumers
- Utilize exceptional writing, editing and proofreading skills to produce engaging and error-free content
- Work on creative brand messaging, campaigns and creative brainstorming
Office Manager
Lemaire-McCumsey Group, Inc
Lake Charles, LA
12.2003 - 04.2017
- Analyzed tax data to ensure accuracy and timely filing of tax forms
- Resolved customer issues to maintain high customer satisfaction and retention
- Handled employee complaints to encourage a productive work environment
- Marketed tax office to attract new customers and increase revenue
- Daily accounting tasks
- Worked with the IRS and customers to resolve discrepancies in tax reports
- Manage various office locations to ensure that company standards are upheld
- Distribute tax refunds
- Maintained computer and physical filing systems
- Coached new hires on company processes while managing employees to achieve maximum production
- Evaluated employee records and productivity to complete employee evaluations
- Utilized client and staff feedback to maintain customer partnerships and increase revenue
- Utilized company's accounting systems to review reports and prepare assessments
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel
- Maintained CRM database with customer updates and report generation
- Communicated corporate objectives across divisions through regular correspondence and scheduled status updates
- Delegated tasks to administrative support staff to organize and improve office efficiency
- Maximized cash flow through optimal billing and collection processes
Convenience Store Manager
ExxonMobil
Lake Charles, LA
03.2002 - 10.2003
- Oversaw daily store operations to keep store running efficiently and minimize loss revenue
- Increased store revenue per owners' request to sell location at maximum profit
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Managed appropriate inventory levels of product at store to avoid shrink and waste, placed orders for inventory running low and evaluated sales performance of items to plan for future stocking strategy
- Completed daily paperwork on sales reporting, banking, and payroll reporting
- Protected employees and customers by providing safe and clean store environment in bathrooms, on shelves, floors and fridge doors and around store entrance
- Safeguarded store and engaged in cash and inventory control through security equipment and procedures and eliminated store liability by adherence to applicable alcohol and tobacco regulations
- Managed employee hours to set schedule and store operation budget appropriately, personally covering cashier shifts and general store duties to minimize store labor cost during slow hours
- Examined incoming inventory, merchandised shelves and prevented shrinkage
- Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused
- Cross-trained existing employees to maximize team agility and performance
- Developed and maintained relationships with customers and suppliers through account development
Construction Laborer
Turner Industries
Westlake, LA
07.2000 - 05.2001
- Kept records to track workers entering and exiting dangerous areas
- Manual labor tasks as needed to help skilled trade workers complete projects
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs
- Observed safety regulations on job sites to minimize accidents
- Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized
- Used radios and hand signals to coordinate communication between equipment operators and ground workers
- Directed traffic away from hazardous locations to protect team members and general public
Sales Associate
Dillard's
Lake Charles, LA
08.1999 - 07.2000
- Met quarterly sales quotas to satisfy company goals
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Provided positive first impressions to welcome existing, new and potential customers
- Helped customers locate products and checked store system for merchandise at other sites
- Answered customer questions regarding sizing, accessories and proper care for merchandise
- Engaged with customers to effectively build rapport and lasting relationships
- Solved customer challenges by offering relevant products and services
- Increased sales by offering advice on purchases and promoting additional products
- Maintained customer satisfaction with quick and professional handling of product returns
- Processed product returns and assisted customers with other selections
- Greeted customers and helped with product questions, selections and purchases
- Helped customers complete purchases, locate items and join reward programs
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers
- Used POS system to process sales, returns, online orders and gift card activations
- Balanced and organized cash register by handling cash, counting change and storing coupons
- Issued receipts and processed refunds, credits or exchanges
- Offered each customer top-notch, personal service to boost sales and customer satisfaction
Sales Associate
JcPenney
Lake Charles, LA
10.1998 - 07.1999
- Greeted customers and helped with product questions, selections and purchases
- Worked closely with shift manager to solve problems and handle customer concerns.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments
- Offered each customer top-notch, personal service to boost sales and customer satisfaction
- Used POS system to process sales, returns, online orders and gift card activations
- Balanced and organized cash register by handling cash, counting change and storing coupons
- Helped customers complete purchases, locate items and join reward programs
- Supported efficient and timely replenishment of sales floor merchandise
- Opened and closed store independently and prepared nightly bank drop for manager
- Supported loss prevention goals by monitoring shopper behavior
Education
High School Diploma -
Associate Degree - Business Management
Delta School of Business And Technology
Lake Charles, LAAssociate Degree - Accounting
Delta School of Business And Technology
Lake Charles, LASkills
- Project Management
- Managing Operations and Efficiency
- Employee Coaching and Motivation
- Administration and Reporting
- Scheduling and Coordinating
- Managing Employee Relations
- Issue and Conflict Resolution
- Managing Files and Records
- Supplier Relations
- Managing Appointments
- Overseeing Employees
- Managing Multiple Tasks
- Excellent Customer Service
- Dispute Resolutions
- Overseeing Daily Operations
- Training Employees
- Merchandising
- Sales
- Call Center Experience
- Excel and Office knowledge
- Responding to Difficult Customers
- Issue and Complaint Resolution
- Courteous with Strong Service Mindset
- Data Entry and Maintenance
- Call Documentation
- Customer Account Management
- Customer Data Confidentiality
- Understanding Customer Needs
- Calm and Professional Under Pressure
- Building Customer Trust and Loyalty
- POS Systems and Ordering Platforms
- Customer Retention Strategies
- Inquiry Requests
- Networking
- Upbeat and Positive Personality
- Quick Learner
- Always Looking To Improve
- Team Player
- Motivated To Succeed
Additional Information
- Dean's List
- Top Earning New Associate
- Top District Earner
- Top Store in District
Timeline
Freelance Author
Self-Employed
06.2018 - Current
Office Manager
Lemaire-McCumsey Group, Inc
12.2003 - 04.2017
Convenience Store Manager
ExxonMobil
03.2002 - 10.2003
Construction Laborer
Turner Industries
07.2000 - 05.2001
Sales Associate
Dillard's
08.1999 - 07.2000
Sales Associate
JcPenney
10.1998 - 07.1999
High School Diploma -
Associate Degree - Business Management
Delta School of Business And Technology
Associate Degree - Accounting
Delta School of Business And Technology
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