Summary
Overview
Work History
Education
Skills
Timeline
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Nicole Brown

Nicole Brown

Des Moines,IA

Summary

Dynamic and results-driven professional with extensive experience as a Lead Optician at Eyemart Express. Proven expertise in optical dispensing and customer service, successfully mentoring staff and enhancing team performance. Recognized for streamlining eyewear selection processes, leading to increased client satisfaction and loyalty. Strong communicator with a commitment to professionalism and ethics.

Optical professional well-versed in managing high-volume dispensaries and optimizing patient care. Proven track record in improving operational workflows and enhancing customer satisfaction. Known for strong collaboration skills and adaptability to evolving needs, with focus on precision in lens crafting and patient consultation.

Overview

23
23
years of professional experience

Work History

Lead Optician

Eyemart Express
07.2012 - Current
  • Provided thorough explanations of various lens options, empowering clients to make informed decisions about their eyewear choices.
  • Acted as a liaison between optometrists and clients, facilitating clear communication regarding treatment plans and any necessary follow-up appointments.
  • Streamlined the process for eyewear selection, ensuring a smooth and efficient experience for clients.
  • Managed inventory effectively, maintaining optimal stock levels and reducing unnecessary expenses.
  • Collaborated with fellow opticians to develop strategies for reaching sales targets and improving overall team performance.
  • Utilized advanced diagnostic equipment for precise measurements of patients'' eyes, ensuring proper lens fitting and optimal vision correction.
  • Mentored junior opticians, fostering professional growth and development within the team.

General Manager

Varneys Bookstore and Supplies
06.2010 - 05.2012
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and professors to ensure long-term success and loyalty.
  • Formulated policies and procedures to streamline operations.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.

Assistant Manager

CD Warehouse
06.2008 - 05.2010
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.

Assistant Manager

Dakota Watch Company
12.2008 - 04.2010
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff and fellow businesses, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Generated repeat business through exceptional customer service.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Set aggressive targets for employees to drive company success and strengthen motivation.

Assistant Manager

Spener Gifts
11.2001 - 09.2008
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Enhanced team productivity by streamlining operational processes.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Education

High School Diploma -

Vincent C. Scavo
Des Moines IA
01-2003

Skills

  • Professionalism and ethics
  • Motivational skills
  • Staff training and development
  • Quality control monitoring
  • Visual acuity testing
  • Insurance verification
  • Retail sales
  • Insurance billing
  • Frame selection assistance
  • Prescription interpretation
  • Optical dispensing expertise
  • Corrective lens options
  • Eyewear trends
  • Optical lab coordination
  • Eyewear adjustment techniques
  • Lens fitting proficiency
  • Customer service
  • Computer skills
  • Order preparation
  • Product upselling
  • Display building
  • Eyeglass repair

Timeline

Lead Optician

Eyemart Express
07.2012 - Current

General Manager

Varneys Bookstore and Supplies
06.2010 - 05.2012

Assistant Manager

Dakota Watch Company
12.2008 - 04.2010

Assistant Manager

CD Warehouse
06.2008 - 05.2010

Assistant Manager

Spener Gifts
11.2001 - 09.2008

High School Diploma -

Vincent C. Scavo

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Nicole Brown