Nicole Brown
Queens,NY
Summary
Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit clients needs and return each to optimal quality of life.
Overview
15
15
years of professional experience
Work History
Volunteer Case Manager
Catholic Family Services
Bayside, NY
08.2021 - Current
- Created treatment or service plan meeting each client's individualized needs.
- Recorded case notes and performed follow-up documentation for admitted and transferred patients; led both group and individual counseling sessions.
- Determined eligibility and suitability for programs by performing client intake interviews and bio-psycho-social assessments.
- Facilitated distribution of educational materials and other information on various topics.
- Increased referral rates by providing excellent service and building meaningful relationships with clients and caregivers.
- Participated in professional growth programs to support under served populations improvement efforts.
Office Assistant
Patrick C. Donaldson Home & Office Repairs
Brooklyn, NY
08.2009 - 03.2020
- Delivered clerical support by handling range of routine and special requirements.
- Completed clerical tasks such as filing, copying and distributing mail.
- Created presentations and proposals for company expansions .
- Maintained staff directory and company policy handbook for human resources department.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
Intake Counselor
Housing Works
Brooklyn, NY
11.2007 - 03.2009
- Communicated closely with other counselors to devise programs and activities based on developmental and academic levels.
- Provided individual counseling services students with adjustment issues and partnered to facilitate weekly support groups.
- Offered guidance and advice to help cultivate self-esteem and community involvement.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Directed family-centered, strengths-based, culturally competent and individualized intakes and assessments.
- Provided comprehensive case management services, created treatment plans and connected clients and families to appropriate resources.
- Kept abreast of new and developing information in mental health field by attending professional conferences and workshops.3
Registrar's Assistant
Touro College
Manhattan, NY
09.2003 - 09.2005
- Processed registrations with attention to compliance with operational policies and university standards.
- Greeted every guest with personable approach and provided knowledgeable service.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Increased customer service success rates by quickly resolving issues.
- Drafted common document templates for use by executives and employees.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Responded to requests for information from various individuals by providing university information literature and pamphlets
Bursar Office Assistant
Touro College
Manhattan, NY
09.2002 - 09.2003
- Handled direct payments, reconciled credit card receipts and prepared deposits.
- Handled students phone calls and walk-in traffic to direct patrons to appropriate personnel.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Supplemented office staff by assisting with scanning, photocopying, faxing and computer input.
Education
Journalism, Print
Highschool of Graphic Communication Arts
Manhattan, NYBachelor of Science - Behavioral Sciences
Touro College
New York, NY06.2007
Associate of Science - Behavioral Sciences
Touro College
New York, NY06.2004
Skills
- Documentation proficiency
- Needs assessment
- Interdisciplinary collaboration
- Written and verbal communication
- Client needs assessments
- Well informed of harm reduction methods and practices
- Excellent conflict resolution s
- Exceptional networking and Recruitment skills
Timeline
Volunteer Case Manager
Catholic Family Services
08.2021 - Current
Office Assistant
Patrick C. Donaldson Home & Office Repairs
08.2009 - 03.2020
Intake Counselor
Housing Works
11.2007 - 03.2009
Registrar's Assistant
Touro College
09.2003 - 09.2005
Bursar Office Assistant
Touro College
09.2002 - 09.2003
Journalism, Print
Highschool of Graphic Communication Arts
Bachelor of Science - Behavioral Sciences
Touro College
Associate of Science - Behavioral Sciences
Touro College