Nicole Brown

• Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
• Completed performance valuations to identify weakness and develop improvement strategies.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
• Completed store opening and closing procedures and balanced tills.
• Conducted shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
• Conducted performance reviews and provided staff with feedback and guidance.
• Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
• Resolved conflicts between employees to maintain positive and productive work environments.
• Responded to and resolved customer questions and concerns.
• Completed daily financial activities and prepared weekly reports for management to inform decision-making.
• Trained and mentored new employees to maximize team performance.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Trained new employees and delegated daily tasks and responsibilities.
• Analyzed sales figures and identified areas for improvement.
• Helped store management meet standards of service and quality in daily operations.

• Served meals to residents in accordance with established schedules and dietary procedures.
• Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
• Monitored food safety and sanitation standards in food service areas.
• Discarded outdated food products and maintained waste disposal procedures.
• Reported and documented resident changes in consumption or behaviors.
• Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
• Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
• Followed all food safety regulations while preparing meals for patients.
• Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
• Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
• Delivered nourishment and supplements to nurse station for distribution to specific residents.
• Kept all kitchen areas clean, tidy and free of hazards.
• Arranged tray and or table settings with proper tableware, condiments, and tray card.
• Detected disposition of spoiled food and other unusual conditions.
• Maintained strict levels of cleanliness for tables, floors, and prep areas.

• Checked personal identifications during alcohol and tobacco sales.
• Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
• Monitored self-checkout systems and provided help in resolving complex problems.
• Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
• Greeted customers entering store and responded promptly to customer needs.
• Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
• Handled cash with high accuracy and took care to check bills for fraud.
• Restocked and organized merchandise in front lanes.
• Worked flexible schedule and extra shifts to meet business needs.
• Learned duties for various positions and provided backup at key times.
• Addressed customer needs and made product recommendations to increase sales.
• Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
• Upsold additional products and services to customers, increasing revenue.
• Processed refunds and exchanges in accordance with company policy.
• Built relationships with customers to encourage repeat business.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Maintained current knowledge of store promotions and highlighted sales to customers.
• Tallied cash drawer at beginning and end of each work shift.
• Used POS system to enter orders, process payments and issue receipts.
• Performed cash, card and check transactions to complete customer purchases.
• Assisted customers with returns, refunds and resolving transaction issues.

• Monitored store traffic and customer engagement to determine display effectiveness.
• Maintained updated product knowledge to successfully educate and advise customers.
• Developed visual merchandising plans and strategies to promote store offerings.
• Motivated and mentored merchandise team to achieve high performance and job satisfaction.
• Promoted seasonal products and trends to move stock and prepare for incoming inventory.
• Incorporated new design techniques to create innovative and eye-catching displays.
• Organized store merchandise racks by size, style, and color.
• Completed efficient store resets to prepare store for special promotions and seasonal updates.
• Created interior displays to promote products in alignment with corporate sales objectives.
• Monitored and replenished display inventory and restructured according to available stock.
• Developed and implemented successful strategies to increase sales and profits.
• Created visual displays to highlight new and featured products.
• Collaborated with store managers to determine best placement for merchandise displays.
• Interacted with customers to obtain feedback and drive satisfaction.
• Developed merchandising strategy to efficiently move overstock.
• Monitored inventory levels and made necessary adjustments to maximize sales and profits.
• Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
• Used props and lighting to enhance appearance and visibility of displays.

• Consulted with businesses to supply accurate product and service information.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Generated new sales leads to achieve and exceed monthly sales goals.
• Educated clients on current promotional offerings and products using persuasive selling tactics.
• Developed, maintained and utilized diverse client base.
• Engaged with customers to effectively build rapport and lasting relationships.
• Stayed current on company offerings and industry trends.
• Managed returns, exchanges and refunds in accordance with store policy.
• Prepared merchandise for sales floor by pricing or tagging.
• Built relationships with customers and community to promote long term business growth.
• Informed customers of promotions to increase sales productivity and volume.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Answered customer questions about sizing, accessories, and merchandise care.
• Trained new employees on customer service, money handling and organizing strategies.

- Student Council Team Member

- Studied Cosmetology as Add-On Course

- Member of Track Team