Nicole Brown
Tacoma,WA
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
20
20
years of professional experience
Work History
Retail Store Manager
AMPM Arco
07.2016 - 09.2023
- Managed inventory control, cash control, and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
- Managed 10 or more store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Tracked 10 or more employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled all employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Maintained customer satisfaction with quick and professional handling of product returns and/or customers personal requests.
Retail Store Manager
AMPM Arco
06.2009 - 07.2016
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed store organization, maintenance, and purchasing functions.
- Coached 10 or more employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Mentored over 15 team members to enhance professional development and accountability in workplace.
- Completed daily point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions
Store Manager
Burger King
02.2004 - 06.2009
- Completed point of sale opening and closing procedures.
- Supervised guests at front counter, answering questions regarding products.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
Education
High School Diploma -
Mt Tahoma High
Tacoma, WA06.2001
Skills
- Extensive Customer Service
- Problem-Solving Strengths
- Strong Multitasking Skills
- Staff Relations, hiring, scheduling, and training
- Safety and Security Enforcement
- Inventory Tracking and Management
- Merchandising
- Knowledgeable of Food Handlers responsibilities
Timeline
Retail Store Manager
AMPM Arco
07.2016 - 09.2023
Retail Store Manager
AMPM Arco
06.2009 - 07.2016
Store Manager
Burger King
02.2004 - 06.2009
High School Diploma -
Mt Tahoma High
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