Nicole Brown
West Jordan,UT
Summary
Forward-thinking team leader skilled at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet department goals. Fosters a team culture of engagement, compassion and growth.
Overview
10
10
years of professional experience
Work History
Operations Supervisor
Select Health Insurance
02.2015 - Current
- Responsible for hiring and onboarding the development of new caregivers.
- Fosters a positive work environment that focuses on the success of others through offering support, compassion, coaching and professional development opportunities.
- Manages multiple trainings and projects to meet department goals and strategies.
- Serves as an escalation point to help solve problems and remove barriers
- Manage team expenses including; timecard approvals, scheduling and budgeted hours, oversight of compensation and incentives.
Operations Service Specialist
Select Health
02.2014 - 02.2015
- Functioned as a subject matter expert to answer questions, provide tools, resources, and continued education through trainings.
- Built and facilitated effective and engaging learning experiences.
- Led committees and work groups to collaborate, create and implement best practices and processes.
- Conducted thorough research to identify trends and inform decision-making for process improvements.
- Collaborated with internal and external department representatives to resolve issues and propose effective solutions.
Education
High School Diploma -
Hunter High School
West Valley City, UT05.2004
Skills
- Project Management
- Self Motivation
- Teamwork and Collaboration
- Interpersonal Skills
- Coaching and Mentoring
- Team Leadership
- Team building
- Organizational Skills
- Adaptability and Flexibility
- Problem-solving aptitude
Timeline
Operations Supervisor
Select Health Insurance
02.2015 - Current
Operations Service Specialist
Select Health
02.2014 - 02.2015
High School Diploma -
Hunter High School
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