Nicole Brown
Summary
Seasoned Janitorial Supervisor with a proven track record at Allure Environmental Services LLC., enhancing facility cleanliness and client satisfaction through meticulous attention to detail and effective team management. Skilled in chemical handling and fostering teamwork, consistently exceeding expectations without compromising quality. Demonstrates exceptional communication and problem-solving abilities with clients to exceed their expectations as well as contributing to a reputation for excellence in janitorial/hospitality services for over 20 years on all levels of faculties.
Overview
15
15
years of professional experience
Work History
Janitorial Supervisor
Allure Environmental Services LLC.
11.2015 - Current
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Managed inventory of cleaning supplies, ensuring adequate stock levels while minimizing waste and costs.
- Trained staff on safe operation of cleaning equipment, tools, devices and chemical and cleaning agents to efficiently perform duties and reduce harm to floors, fixtures, staff and environment.
- Improved cleanliness and organization of facilities by implementing effective janitorial procedures and protocols.
- Cultivated a strong reputation for exceptional janitorial services by consistently exceeding client expectations through meticulous attention to detail.
Construction Cleaner
Piedmont Process Systems Inc.
10.2009 - 12.2014
- Received positive feedback from supervisors for exceptional attention to detail when conducting deep-cleaning projects throughout the hospital.
- Promoted a safe working environment for all personnel by consistently utilizing proper personal protective equipment and following safety guidelines.
- Upheld high standards of cleanliness in operating rooms, ensuring a sterile environment for surgical procedures following strict protocols.
- Contributed to improved air quality within the facility by regularly changing air filters and monitoring ventilation systems as needed.
- Minimized risk of accidents with diligent removal of potentially hazardous materials such as nails, screws, or broken glass from work areas.
- Improved site aesthetics with thorough cleaning and removal of dust, dirt, and grime on finished surfaces.
- Strengthened team collaboration with clear communication regarding expectations for cleanliness and organization during various stages of project progress.
- Upheld company reputation for excellence with attention to detail in all cleaning tasks, ensuring a polished final product.
- Reduced project delays by promptly removing debris and waste materials from construction sites.
- Contributed to team efficiency by collaborating with other construction professionals to maintain cleanliness standards throughout the project duration.
Education
GED -
Baltimore City Community College
Baltimore, MDSkills
- Supervisory Experience
- Team Management
- Cleaning Expertise
- Chemical Handling
- Waste disposal
- Customer Service
- Hotel and hospitality knowledge
- Janitorial knowledge
- Problem-Solving
- Teamwork and Collaboration
- Attention to Detail
- Time Management
- Critical Thinking
- Excellent Communication
- Dependable and Responsible
Timeline
Janitorial Supervisor
Allure Environmental Services LLC.
11.2015 - Current
Construction Cleaner
Piedmont Process Systems Inc.
10.2009 - 12.2014
GED -
Baltimore City Community College
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