Summary
Overview
Work History
Education
Skills
Timeline
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Nicole Brown

Mcdonough,GEORGIA

Summary

Adept at enhancing customer experiences and streamlining operations, spearheaded the implementation of a new reservation system at U-Haul, significantly improving booking organization. My background in retail and social media marketing, combined with expertise in reservation software and a positive demeanor, drives revenue growth and boosts brand visibility. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.

Overview

4
4
years of professional experience

Work History

Reservation Manager

U-Haul
11.2022 - Current
  • Implemented a new reservation software system, resulting in better organization and tracking of bookings.
  • Enhanced customer satisfaction by efficiently managing reservation inquiries and bookings.
  • Collaborated with sales and marketing teams to develop promotional offers that drove revenue growth.
  • Introduced a new cancellation policy that reduced last-minute cancellations while still catering to guest needs effectively.
  • Handled high volumes of incoming calls professionally while multitasking other administrative tasks essential to the role.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Provided customers with information about availability and pricing.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
  • Handled billing information over phone.

Retail Associate

Sams Club
11.2021 - 05.2022
  • Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
  • Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
  • Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
  • Collaborated with team members to achieve daily sales goals and exceed performance targets.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.

Social Media Marketing Intern

Sukari Spirits
02.2020 - 02.2021
  • Supported branding, digital marketing messaging, and advertising campaigns by engaging with followers on various social media platforms.
  • Increased brand visibility by crafting and implementing creative social media campaigns.
  • Enhanced audience engagement through regular posting of relevant content on multiple social media platforms.
  • Designed and presented social media campaign ideas.
  • Conducted daily updates to social media profiles to boost company online presence.

Education

No Degree - Interior Design

Savannah College of Art And Design
Atlanta, GA
03.2026

High School Diploma -

Locust Grove High School
Locust Grove, GA
07.2021

Skills

  • Reservation software knowledge
  • Strong Organization
  • Customer service expertise
  • Guest Relations
  • Telephone reservations
  • Cash Handling Accuracy
  • Positive and engaging demeanor

Timeline

Reservation Manager

U-Haul
11.2022 - Current

Retail Associate

Sams Club
11.2021 - 05.2022

Social Media Marketing Intern

Sukari Spirits
02.2020 - 02.2021

No Degree - Interior Design

Savannah College of Art And Design

High School Diploma -

Locust Grove High School

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Nicole Brown