Nicole Brown
Hamburg,NY
Summary
Dynamic General Manager with a proven track record at Double Double Inc. Whammy, excelling in operations management and team leadership. Expert in fostering relationships and enhancing efficiency, I successfully coached staff, improved service delivery, and maintained high employee satisfaction, driving operational excellence and achieving organizational goals.
Overview
9
9
years of professional experience
Work History
General Manager
Double Double Inc. Whammy
06.2016 - 12.2024
- Supported daily operations by coordinating staff schedules and resources.
- Assisted in developing operational procedures to enhance efficiency.
- Learned safety protocols to ensure compliance within the workplace.
- Collaborated with team members to streamline communication processes.
- Participated in training sessions to improve product knowledge and service delivery.
- Maintained inventory records and assisted with stock management tasks.
- Engaged customers to gather feedback for service improvement initiatives.
- Adapted quickly to changing priorities while maintaining quality standards.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
Education
GED -
Spingville Griffin Ins
Springville, NYBachelor Of Accounting - Accounting
Brayant And Stratton
Lackawanna, NYSkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Training and coaching
- Team leadership
- Staff management
- Customer relations
- Relationship building
- Staff training/development
- Inventory control
- Staff supervision
- Goal setting
- Employee scheduling
- Verbal and written communication
- Administrative skills
- Motivation
- Performance improvement
- Vendor relationships
- Employee development
- Consistently meet goals
- Facility management
Restrictions
I am currently under doctor restrictions at the moment.
Have to use Walker at the moment
Unable to lift
Can not stand for a long period of time.
Have ongoing treatment
Timeline
General Manager
Double Double Inc. Whammy
06.2016 - 12.2024
GED -
Spingville Griffin Ins
Bachelor Of Accounting - Accounting
Brayant And Stratton
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