Nicole Brown
Newport News,VA
Summary
Compassionate and highly skilled Certified Nursing Assistant with extensive experience delivering exceptional patient-centered care in fast-paced ICU and hospital environments. Expert in monitoring vital signs, supporting complex medical needs, and assisting with daily living activities with precision and empathy. Dedicated to enhancing patient comfort and dignity while working collaboratively with nursing teams to ensure the highest standards of care. Known for reliability, strong communication skills, and a heartfelt commitment to improving patient outcomes.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
BON SECOURS MARYVIEW MEDICAL CENTER I.C.U.
Portsmouth, VA
05.2023 - 11.2025
- Provide direct care to critically ill patients in a 20-bed ICU, managing hygiene, nutrition, and repositioning.
- Monitor and record vital signs with precision every 2 hours, reporting abnormalities immediately to RNs and physicians.
- Assist in emergency procedures including CPR, rapid response calls, and post-code support.
- Ensure strict adherence to infection control standards, using proper PPE and isolation protocols.
- Support family members by providing updates and emotional reassurance during critical care periods.
- Recognized by ICU management for consistent reliability, professionalism, and compassionate care delivery.
- Led training sessions on safety standards and emergency response procedures for staff.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
Certified Nursing Assistant
KARE
Houston, TX
03.2020 - 01.2022
- Deliver high-quality care across various facilities, ensuring personalized care plan goals are met.
- Utilize mobility devices and specialized equipment to safely transfer patients from chairs to beds.
- Gather and record medical history, including medications, symptoms, and allergies for clinical review.
- Assisted patients with daily living activities, ensuring comfort and dignity.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained clean and safe patient environments, adhering to infection control protocols.
- Collaborated with healthcare team to develop personalized care plans for patients.
- Educated patients and families on health management and care procedures.
- Mentored new nursing assistants, providing guidance on best practices and protocols.
Sales Associate
Cricket Wireless
Newport News, VA
04.2019 - 03.2020
- Delivered exceptional customer service, ensuring positive shopping experiences and fostering customer loyalty.
- Assisted in inventory management, accurately tracking stock levels and product availability.
- Conducted product demonstrations, educating customers on features and benefits to drive sales.
- Trained new associates on sales techniques and company policies to enhance team performance.
- Streamlined checkout processes, reducing transaction times and improving customer satisfaction rates.
- Analyzed sales data to identify trends, informing product recommendations for customers.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Patient Care Tech
MERCY HOSPITAL
Springfield, MO
10.2016 - 03.2019
- Monitored and recorded vital signs, reporting changes promptly to nursing staff.
- Assisted patients with mobility and transfers while ensuring safety at all times.
- Supported nurses with wound care procedures and dressing changes as directed.
- Maintained cleanliness and organization of patient care areas to enhance safety and efficiency.
- Documented patient information accurately in electronic health records to support continuity of care.
- Collaborated with multidisciplinary teams to develop individualized care plans for optimal patient outcomes.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
Patient Care Assistant
Visiting Angels Home Care
Springfield, MO
01.2014 - 03.2016
- Assisted clients with daily living activities, enhancing comfort and independence.
- Monitored patient vital signs and reported changes to healthcare professionals.
- Developed individualized care plans in collaboration with multidisciplinary teams.
- Trained new staff on best caregiving practices and safety protocols.
- Implemented infection control measures, ensuring a safe environment for clients.
- Coordinated transportation and logistics for client appointments and outings.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Demonstrated strong teamwork skills by collaborating effectively with colleagues and other healthcare professionals to achieve optimal patient outcomes.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA01.2025
Certifcate - Certified Nursing Assistant
Training Soultions
Norfolk Va04-2021
Skills
- Critical Care: Advanced monitoring (frequent vitals, neurological checks, m{O_2} saturation), ventilator support assistance, and ICU protocol adherence
- Technical Proficiency: 12-lead ECGs, suctioning under RN guidance, and documentation in EHR systems with 100% accuracy
- Patient Safety: Mobility assistance, safe patient transfers using lift equipment, and fall prevention protocols
- Emergency Response: BLS and American Red Cross CPR certified; experienced in rapid response calls and post-code support
- Electronic charting
- Compassionate caregiver
- Medical terminology
- Feeding assistance
- Documenting behaviors
- End-of-life care
- Urinary catheter care
- Blood glucose testing
Accomplishments
- Clinical Expertise: 3 years of dedicated service in a ICU, managing complex ventilator support and supporting the unit.
- Education: Earned Certificate in Introduction to Healthcare, expanding knowledge of health systems, ethics, and patient advocacy.
- Service Excellence Recognition: Frequently awarded "Shine Points" for consistently exceeding patient care standards and providing emotional support to families during high-stress end-of-life transitions in the ICU and outside of my unit.
Certification
- Certificate: Introductory to Healthcare Training
- Nursing Assistance (CNA) | Training Solutions, Norfolk, VA | 2020
- State Tested
- CPR/AED Certification | American Red Cross
- BLS Certification
Timeline
Certified Nursing Assistant
BON SECOURS MARYVIEW MEDICAL CENTER I.C.U.
05.2023 - 11.2025
Certified Nursing Assistant
KARE
03.2020 - 01.2022
Sales Associate
Cricket Wireless
04.2019 - 03.2020
Patient Care Tech
MERCY HOSPITAL
10.2016 - 03.2019
Patient Care Assistant
Visiting Angels Home Care
01.2014 - 03.2016
High School Diploma -
Penn Foster Career School
Certifcate - Certified Nursing Assistant
Training Soultions