Nicole Brown
Pascagoula,MS
Summary
Versatile and dependable professional with over 15 years of experience in technology support, customer service, education, scheduling, data management, and administrative coordination. Recognized for exceptional communication, problem-solving, organization, and the ability to thrive in fast-paced environments while providing outstanding service to clients, staff, and leadership. Proven ability to manage multiple priorities, maintain accuracy, and build positive working relationships.
Overview
16
16
years of professional experience
Work History
Information Technology Coordinator
Ocean Springs School District
Ocean Springs, Mississippi
07.2020 - Current
- Coordinated technology support for staff and students district-wide to enhance learning environments.
- Managed student information systems, ensuring data accuracy and integrity.
- Troubleshot technical issues to minimize learning disruptions.
- Supported cybersecurity initiatives to safeguard sensitive information across the district.
- Maintained help desk ticket records to track and resolve IT issues reported by end-users efficiently.
- Identified and recommended improvements to existing technology for enhanced effectiveness and user satisfaction.
- Installed, configured and administered Windows Servers 2008, 2012, 2016.
- Provided technical support for hardware and software installation, configuration and troubleshooting.
- Supervised infrastructure upgrades and resolved technical issues related to end-user hardware and software.
Registered Behavior Technician
Mississippi Center for Autism
D'Iberville, Mississippi
01.2017 - 06.2020
- Implemented individualized treatment plans for clients with autism spectrum disorders.
- Provided direct one-on-one instruction to children with autism in a variety of settings.
- Utilized Applied Behavioral Analysis principles in daily instruction activities.
- Monitored client progress and documented behavioral changes in detailed reports.
- Conducted assessments to identify client needs and establish actionable goals.
- Engaged clients in therapeutic activities that enhanced skill development.
- Utilized prompting techniques to encourage client participation in activities.
- Engaged students through play activities while incorporating therapeutic techniques.
- Observed student behavior in various environments to assess levels of functioning and progress towards goals.
- Maintained a safe and structured environment for all clients during sessions.
- Collaborated with a multidisciplinary team to enhance client care strategies.
- Participated in team meetings to discuss case updates and collaborate on treatment plans.
Assistant Teacher/Computer Science Teacher
Pascagoula School District
Pascagoula, Mississippi
01.2011 - 09.2017
- Assisted classroom teacher in developing and implementing lesson plans.
- Planned and implemented lessons using various teaching strategies to meet diverse student needs.
- Provided individualized instruction to students who needed additional assistance.
- Oversaw small group activities to promote teamwork and engagement.
- Provided one-on-one help to struggling students during study hall sessions.
- Monitored student progress and reported observations to teaching staff.
- Supported and documented student growth and progress to achieve academic, social and emotional goals.
- Evaluated student work using established criteria.
- Communicated regularly with parents, teachers, and administrators regarding student progress and needs.
- Collaborated with other staff members to ensure student success.
- Assisted lead teacher in classroom management and student engagement activities.
- Helped maintain a safe and orderly learning environment.
- Interacted positively with children to encourage development and involvement in activities, treating each child with dignity and respect.
- Organized instructional materials, bulletin boards, displays, and demonstrations.
- Participated in professional development workshops related to teaching strategies.
- Utilized technology such as computers, projectors, iPads, to enhance lessons.
Education
Certification/License - Registered Behavior Technician
MGCCC
D'Iberville, MS01-2017
Certification/License - Phlebotomy
MGCCC
Gautier, MS05-2005
Associate of Arts - Social Work
MGCCC
Gautier, MSSkills
- Data management
- IT infrastructure support
- Technical troubleshooting
- Network management
- Hardware maintenance
- Technology integration
- Systems integration
- Data analysis
- Testing scenarios
- Project coordination
- Analytical thinking
- Problem solving
- Task prioritization
- Collaboration skills
- Team collaboration
- Effective communication
- Problem-solving
Accomplishments
- 25/26 Staff Member of the Year
Timeline
Information Technology Coordinator
Ocean Springs School District
07.2020 - Current
Registered Behavior Technician
Mississippi Center for Autism
01.2017 - 06.2020
Assistant Teacher/Computer Science Teacher
Pascagoula School District
01.2011 - 09.2017
Certification/License - Registered Behavior Technician
MGCCC
Certification/License - Phlebotomy
MGCCC
Associate of Arts - Social Work
MGCCC