Summary
Overview
Work History
Education
Skills
Experiences
Certification
Timeline
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Nicole Brummett

Tyler ,TX

Summary

Focused, driven and passionate service director with over 10 years experience in the RV industry. Maximizing profits through innovative leadership and communication skills. Professional accomplishment in delivering excellent customer service while stimulating productivity and reducing costs. Strong communication and collaborative skills, seeking to apply my entrepreneurial spirit as well as my project management experience to a new roll.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Fixed Operations Director

Camping World
08.2013 - 11.2023
  • Supervised mechanics, service advisors, parts associates and retail personnel.
  • Drove optimization of client experience, surpassing corporate objectives and delivering additional 200% business growth.
  • Monitored financial performance through daily reports.
  • Cultivated strong internal, customer and manufacturer relationships.
  • Provided staff training, coaching and mentoring to effectively implement best practices and new policies or programs.
  • Collaborated with suppliers in development and implementation of improvement plans, promotional strategies and customer services optimization.
  • Teamed up with sales and parts specialists in project planning and deliveries to achieve on-time and within budget completion.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Handled recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.

Education

Texas State University
San Marcos, TX

Skills

    • Proficient in ADP, G2/IDS, Podium, Covideo, Salesforce software
    • Maintaining Compliance
    • Optimizing Profitability
    • Quality Assurance Standards
    • Inventory Control
      • Time Management
      • KPI Tracking
      • Payroll Administration and Timekeeping
      • Effective Leader

Experiences

I have housed out of a few different locations during my career with camping world, from New Braunfels Tx, London Oh, Colorado Springs to most recently Tyler Tx. I have done multiple roles starting off as a service receptionist and working my way up to an external advisor role, to internal advisor, to operations manager, to collision manager to parts and service manager to Fixed operations director. I have managed 52 employees with me taking on the role to assist the Spring TX location in the interim till they have a new manager as well as managing my current store and traveling between the two. I have knowledge and experience in almost every role that I manage so I can properly train associates. Such as ordering parts, submitting warranty claims etc. I have had the opportunity tot rain other Fixed operations directors for other stores as well as have traveled to train and assist with multiple other stores to help with AR issues, train on process and give an extra hand. Giving me experience surpassing the expectations of a Fixed operations director. I took over the Tyler store with it being one of the lowest stores in Camping World at the time being 187 and at one point worked our way up to the top 10. The store was at 100k to 200k max average revenue a month to be a 300k a month store. On average with ACL and margins I have held us at top 3 in the company. We hold an average of 82% gross and a 2% or less on service policy. With a very clean AR and low work order count with an average of 10 day time to repair.

Certification

  • RVDA certified advisor
  • RVDA certified service director
  • Refinishing certification for LKQ/Sikkens paint
  • State inspector license

Timeline

Fixed Operations Director

Camping World
08.2013 - 11.2023

Texas State University

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Nicole Brummett