Nicole Bruner
Nampa,ID
Summary
Dedicated Medication Technician with extensive experience at Park Place Assisted Living, excelling in medication management and patient education. Proven ability to maintain regulatory compliance while ensuring quality care. Strong attention to detail and effective communication skills foster collaborative relationships with healthcare professionals, enhancing patient outcomes and safety. Diligent medical technician with several years of experience in administering patient care to several patients daily suffering from various illnesses and injuries. Incredibly skilled in collecting specimen samples and packing and shipping specimens. Talented at measuring vital signs such as pulse rates, blood pressure, body temperature and weight and height. Excellent medical documentation abilities.
Overview
15
15
years of professional experience
Work History
Med Tech
Morningstar Senior Living
Boise, Idaho
06.2025 - Current
- Monitored vital signs including temperature, pulse, respiration rate and blood pressure.
- Participated in continuing education courses related to medical technology advances.
- Patient ADL
- Pass medications
- Order medications
Medication Technician
Park Place Assisted Living
Nampa, Idaho
08.2023 - 06.2025
- Participated in continuing education programs related to medication management.
- Educated patients about their rights regarding access to their own medical information.
- Provided patient education on proper medication use, side effects, and storage.
- Received verbal orders from physicians and other healthcare providers regarding prescriptions and refills.
- Maintained confidentiality of patient health information at all times.
- Maintained accurate records of all medication administered to residents.
- Disposed expired drugs according to regulatory standards.
- Conducted monthly audits of controlled substances inventory logs.
- Assisted with ordering, receiving, storing, preparing and delivering medications throughout the facility.
- Responded promptly to requests for assistance from nurses and other staff members.
- Adhered to HIPAA regulations when handling confidential patient information.
- Collaborated with other healthcare professionals in order to provide comprehensive care for patients.
- Monitored vital signs before administering medications.
- Verified expiration dates on all medications prior to dispensing them.
- Assisted in the preparation and delivery of medications to patients.
- Observed and reported any changes in patient condition or behavior associated with medications.
- Ensured that all prescribed medications were taken as ordered by physician.
Medication Technician
Paramount Parks
Eagle, Idaho
03.2021 - 09.2023
- Participated in continuing education programs related to medication management.
- Educated patients about their rights regarding access to their own medical information.
- Provided patient education on proper medication use, side effects, and storage.
- Received verbal orders from physicians and other healthcare providers regarding prescriptions and refills.
- Maintained confidentiality of patient health information at all times.
- Restocked supplies such as syringes, IV fluids, bandages.
- Maintained accurate records of all medication administered to residents.
- Disposed expired drugs according to regulatory standards.
- Conducted monthly audits of controlled substances inventory logs.
- Assisted with ordering, receiving, storing, preparing and delivering medications throughout the facility.
- Responded promptly to requests for assistance from nurses and other staff members.
- Adhered to HIPAA regulations when handling confidential patient information.
- Collaborated with other healthcare professionals in order to provide comprehensive care for patients.
- Monitored vital signs before administering medications.
- Verified expiration dates on all medications prior to dispensing them.
- Assisted in the preparation and delivery of medications to patients.
- Observed and reported any changes in patient condition or behavior associated with medications.
- Ensured that all prescribed medications were taken as ordered by physician.
- Obtained, recorded and reported patient vital signs for medication administration.
- Preparedvarious medications per shift to distribute to patients orally, topically, or through inhalation.
- Prepared and set up activities for residents
- Completed monthly NSA
- Followed protocols for disposing of expired or unused medications safely.
- Maintained a clean and safe environment in the medication preparation area.
- Monitored residents with self-administered medications and reported deviation from plans of care to licensed or registered nurse.
- Researched medications to better understand properties and interactions with other drugs.
- Promoted clean and sanitary environment by maintaining department equipment.
- Ensured compliance with state and federal regulations regarding medication administration.
Family Care Taker
Brother
Nampa, Idaho
01.2020 - 02.2021
- Performed light housekeeping duties such as changing bed linens and cleaning bathrooms.
- Facilitated communication between family members living in different locations via telephone or email.
- Engaged in meaningful conversations with elderly relatives to promote mental stimulation and reduce isolation.
- Assisted with mobility needs including transferring from beds and chairs or walking assistance.
- Researched health related topics online to stay informed about treatments available for various conditions.
- Organized recreational activities to provide entertainment for family members.
- Provided companionship to family members in need of social interaction.
- Provided emotional support by listening to concerns and offering advice when needed.
- Prepared nutritious meals according to dietary requirements of family members.
- Maintained household cleanliness by vacuuming, dusting, and laundry services.
- Scheduled medical appointments for family members and ensured attendance at all required visits.
- Monitored medications to ensure timely administration per doctor's orders.
- Coordinated transportation for appointments, errands, and other activities.
- Ensured safety of all family members by providing constant supervision in hazardous environments.
- Developed individual care plans tailored to the specific needs of each family member.
- Responded to emergency situations promptly and appropriately.
- Accompanied family member on outings such as shopping trips or social events.
- Administered basic first aid when needed, such as wound treatment or administering medication.
Phone Banker
Wells Fargo
Boise, Idaho
12.2018 - 01.2020
- Trained new employees on best practices for providing excellent customer service over the phone.
- Maintained accurate records of customer interactions, comments, and complaints in an organized database.
- Identified customer needs and referred them to appropriate departments or resources for further assistance.
- Processed payments over the phone using secure payment methods.
- Ensured compliance with applicable laws, regulations, policies and procedures related to banking services.
- Utilized effective communication techniques when speaking with customers in order to maintain a positive relationship.
- Explained various banking products such as credit cards, loans, mortgages and investments to potential customers.
- Monitored call queues in order to ensure that all incoming calls were answered promptly.
- Answered incoming calls from customers, providing customer service and resolving customer inquiries.
- Provided technical support when needed regarding online banking services or mobile applications.
- Verified customer identity according to bank policy prior to processing any transaction requests.
Family Care Taker
Grandmother
Nampa, Idaho
09.2012 - 11.2014
- Performed light housekeeping duties such as changing bed linens and cleaning bathrooms.
- Facilitated communication between family members living in different locations via telephone or email.
- Engaged in meaningful conversations with elderly relatives to promote mental stimulation and reduce isolation.
- Assisted with mobility needs including transferring from beds and chairs or walking assistance.
- Researched health related topics online to stay informed about treatments available for various conditions.
- Organized recreational activities to provide entertainment for family members.
- Provided companionship to family members in need of social interaction.
- Provided emotional support by listening to concerns and offering advice when needed.
- Prepared nutritious meals according to dietary requirements of family members.
- Maintained household cleanliness by vacuuming, dusting, and laundry services.
- Scheduled medical appointments for family members and ensured attendance at all required visits.
- Monitored medications to ensure timely administration per doctor's orders.
- Coordinated transportation for appointments, errands, and other activities.
- Ensured safety of all family members by providing constant supervision in hazardous environments.
- Developed individual care plans tailored to the specific needs of each family member.
- Responded to emergency situations promptly and appropriately.
- Accompanied family member on outings such as shopping trips or social events.
- Administered basic first aid when needed, such as wound treatment or administering medication.
- Assisted elderly family members with daily activities, such as bathing and dressing.
- Collaborated with healthcare professionals on a regular basis regarding patient progress.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
Cashier
Maverik
Emmett, Idaho
01.2011 - 08.2013
- Resolved customer complaints professionally in accordance with company policy.
- Issued receipts, refunds, credits or change due to customers.
- Balanced daily transactions on a computerized point-of-sale system.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Answered customer inquiries regarding store policies and procedures.
- Ensured compliance with all safety regulations within the store environment.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Performed other duties as assigned by management.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Followed company security procedures for handling large sums of money.
- Stocked shelves with merchandise when needed.
- Conducted price checks for special orders or discounts as requested by customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Customer service
Tmoblie
Boise, Idaho
04.2012 - 06.2013
- Supervised team of Customer Service Representatives to ensure effective customer service and adherence to departmental policies.
- Developed and implemented customer service standards to ensure quality customer service.
- Resolved customer service issues quickly and effectively.
- Developed processes for improving customer service operations.
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Identified opportunities to improve customer service processes.
- Monitored customer service calls and emails to identify areas of improvement in customer service processes.
- Resolved customer service issues promptly and courteously.
- Created reports on customer service satisfaction levels.
- Provided friendly and courteous customer service.
- Provided friendly customer service to all shoppers.
- Assisted customers and provided excellent customer service.
- Provided excellent customer service to subscribers.
Supervisor
Kmart
03.2012 - 05.2013
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Developed strategies to improve team performance and productivity.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Created new strategies for improving customer service standards within the organization.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Directed and supervised team of 15 employees in daily operations.
- Participated in recruitment efforts by interviewing prospective candidates for open positions.
- Collaborated with other departments to coordinate workflow processes between teams.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Trained new employees on company policies and procedures.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
Cashier
Walmart
Nampa, Idaho
08.2010 - 09.2012
- Resolved customer complaints professionally in accordance with company policy.
- Issued receipts, refunds, credits or change due to customers.
- Balanced daily transactions on a computerized point-of-sale system.
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Answered customer inquiries regarding store policies and procedures.
- Ensured compliance with all safety regulations within the store environment.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Performed other duties as assigned by management.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Followed company security procedures for handling large sums of money.
- Stocked shelves with merchandise when needed.
- Conducted price checks for special orders or discounts as requested by customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Skills
- Vital signs monitoring
- Medication administration
- Patient education
- Health information management
- Regulatory compliance
- Medication management
- Record keeping
- Customer service
- Quality assurance
- Problem solving
- Attention to detail
- Effective communication
- Emotional intelligence
- Time management
Timeline
Med Tech
Morningstar Senior Living
06.2025 - Current
Medication Technician
Park Place Assisted Living
08.2023 - 06.2025
Medication Technician
Paramount Parks
03.2021 - 09.2023
Family Care Taker
Brother
01.2020 - 02.2021
Phone Banker
Wells Fargo
12.2018 - 01.2020
Family Care Taker
Grandmother
09.2012 - 11.2014
Customer service
Tmoblie
04.2012 - 06.2013
Supervisor
Kmart
03.2012 - 05.2013
Cashier
Maverik
01.2011 - 08.2013
Cashier
Walmart
08.2010 - 09.2012
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