Nicole Bryant
Kyle,TX
Summary
Hardworking employee with customer service, multitasking, and professional communication skills and experience. Devoted to giving every customer a positive and memorable experience with a friendly and compassionate demeanor.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Fire Dispatcher
Austin Fire Department
Austin, TX
01.2017 - Current
- Verified caller information, evaluated the situation, and provided instructions as needed.
- Utilized mapping software to locate addresses quickly when responding to emergencies.
- Assessed incoming requests for service and determined most appropriate response.
- Communicated effectively with other public safety departments such as police or EMS.
- Managed multiple simultaneous tasks while maintaining composure under pressure.
- Responded to emergency calls for service and dispatched appropriate personnel and equipment.
- Monitored radio frequencies to ensure proper communication with fire units in the field.
Firefighter
Austin Fire Department
Austin, TX
11.2012 - Current
- Extinguished fires using water hoses, chemical extinguishers, smoke ejectors, and other tools.
- Responded quickly to hazardous materials incidents by containing spills or leaks with appropriate protective gear.
- Assisted in responding to emergency calls, assessing situations, and providing necessary medical aid.
- Operated specialized equipment such as pumps, aerial ladder trucks, and hazardous material units.
- Participated in training drills and exercises to maintain proficiency in fire suppression tactics.
- Responded immediately to alarms for fires, vehicle accidents, and other emergency situations.
- Attended trainings to maintain wealth of knowledge in firefighting techniques and suppression methods, enabling quick decision making during actual emergencies.
Administrative Assistant
Austin Fire Department
Austin, TX
06.2011 - 11.2012
- Maintained confidential records such as personnel files, contracts and legal documents.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Managed office supplies inventory and placed orders when necessary.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
Co-Student Activities Coordinator /Dorm Supervisor
Hill College
Hillsboro, TX
09.2010 - 05.2011
- Organized and implemented student activities, events, and programs.
- Coordinated with faculty advisors to plan student-led initiatives.
- Assisted in resolving conflicts between roommates or other individuals living in the dormitory.
Lift Operator and Survey Taker
Winter Park Resort
Winter Park, CO
03.2009 - 02.2010
- Operated chairlift control panel, monitored speed settings and adjusted accordingly based on load capacity and weather conditions.
- Established a friendly rapport with guests, providing information about activities available in the resort area.
- Greeted guests and addressed pertinent issues.
Events Coordinator
Iron Girl / Ironman
Tarpon Springs, FL
07.2007 - 01.2009
- Ensured effective communication between vendors and suppliers before, during and after the event.
- Managed logistics related to transportation, catering, entertainment, decorations for events.
- Provided on-site support during the day of the event including problem solving if necessary.
- Organized vendor contracts, negotiated fees, and ensured compliance with all regulations.
- Supervised staff members responsible for registration desk setup and management during events.
- Collaborated with clients to identify their goals and expectations from the event.
- Coordinated with media personnel such as photographers and videographers for capturing important moments during the event.
- Monitored budgeting process for each event to ensure cost efficiency.
- Managed inventory of event supplies and equipment, ensuring availability and condition for upcoming events.
- Established and maintained relationships with key stakeholders, including vendors, sponsors, and community leaders.
- Led site walk-through and meetings prior with staff to discuss checklists and delegate assignments.
- Conducted pre-event site visits, assessing venue suitability and identifying potential logistical challenges.
- Created program activities, agendas and budgets based on client requirements.
- Coordinated with sales and marketing teams to facilitate event sponsorships and partnerships, increasing event funding.
Education
BBA - Marketing
Texas A&M University
College Station, TX12-2006
Skills
- Emergency Response Coordination
- Radio and Phone Communications
- Cross-Departmental Teamwork
- Active and Empathetic Listener
- Adaptability
- Marketing and Event Coordination
Certification
- EMT Basic
Timeline
Fire Dispatcher
Austin Fire Department
01.2017 - Current
Firefighter
Austin Fire Department
11.2012 - Current
Administrative Assistant
Austin Fire Department
06.2011 - 11.2012
Co-Student Activities Coordinator /Dorm Supervisor
Hill College
09.2010 - 05.2011
Lift Operator and Survey Taker
Winter Park Resort
03.2009 - 02.2010
Events Coordinator
Iron Girl / Ironman
07.2007 - 01.2009
BBA - Marketing
Texas A&M University
- EMT Basic
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