Nicole Brzezinska
Kalamazoo,MI
Summary
Dependable restaurant hostess with background in providing top-notch customer service. Experienced in managing reservations, coordinating dining room staff, and enhancing overall dining experience for guests. Strong communication skills and ability to handle fast-paced environments effectively. Proven track record of contributing to team success and ensuring seamless operations in previous roles.
Overview
5
5
years of professional experience
Work History
Restaurant Hostess
Applebee's Neighborhood Grill & Bar
Portage, MI
09.2024 - 01.2025
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Greeted customers, answered questions and recommended specials to increase profits.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Managed reservations, waitlists, and special requests for large parties.
Lifeguard
Centennial Park Aquatic Center
Orland Park, IL
04.2020 - 09.2024
- Enforced all safety regulations and posted rules for patrons.
- Recognized swimmers in need of assistance and acted quickly.
- Observed swimmers from elevated chairs while scanning the entire pool deck.
- Addressed reckless behavior by speaking firmly and restricting access to recreational areas when necessary.
- Transported injured patrons from location of accidents to safety and medical transportation.
- Provided first aid care to injured patrons before paramedics arrived on scene.
Education
Criminal Justice
Western Michigan University
Kalamazoo, MI04-2027
High School Diploma -
Carl Sandburg High School
Orland Park, IL04-2023
Skills
- Customer service
- Communication skills
- Critical thinking
- Cleanliness and hygiene
- Customer flow management
- Conflict resolution
- Crisis management
Languages
Polish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Restaurant Hostess
Applebee's Neighborhood Grill & Bar
09.2024 - 01.2025
Lifeguard
Centennial Park Aquatic Center
04.2020 - 09.2024
Criminal Justice
Western Michigan University
High School Diploma -
Carl Sandburg High School
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