Nicole Brzezinska
Kalamazoo
Summary
Resourceful Customer Services Officer known for high productivity and efficient task completion. Excel in conflict resolution, customer relationship management, and communication skills. Utilize active listening, empathy, and problem-solving to enhance customer satisfaction and loyalty. Committed to leveraging time management and adaptability to meet tight deadlines and unexpected challenges.
Overview
4
4
years of professional experience
Work History
Police Cadet
Kalamazoo Township Police Department
Kalamazoo, MI
06.2025 - Current
- Participated in training sessions on emergency response protocols and crime scene management for effective incident handling.
- Collaborated with senior officers to investigate reports of criminal activity, contributing to case documentation and evidence collection.
- Help with crossing guard for the local elementary schools in the Township Jurisdiction.
- Help with transporting vehicles for maintenance.
- Pick up files and paperwork for the records staff.
- Fingerprint guests for job opportunities.
Hostess
Applebees
Portage, Mi
09.2024 - 01.2025
- Welcomed and seated guests, ensuring a positive first impression of the dining experience.
- Managed reservation system, optimizing table assignments for efficient guest flow.
- Coordinated with kitchen and waitstaff to ensure timely service delivery and guest satisfaction.
- Handled guest inquiries and concerns, providing prompt and effective resolution to enhance dining experience.
Lifeguard
Centennial Park Aquatic Center
Orland Park, IL
05.2022 - 08.2024
- Monitored swimmers to ensure safety in the pool area.
- Performed emergency rescues when necessary.
- Provided assistance to swimmers of varying skill levels.
- Enforced all safety regulations and posted rules for patrons.
- Assisted with swim lessons for guests and members of the facility.
- Maintained accurate records of incident reports, pool chemicals, and patron counts.
- Instructed patrons on proper use of diving boards, slides, ladders.
- Developed a comprehensive training program for new lifeguards.
- Responded quickly to medical emergencies in the pool area.
- Assisted with orientation sessions for new lifeguards in training.
- Prepared detailed incident reports following accidents or other incidents.
- Reported any unsafe conditions or suspicious activity to management immediately.
- Inspected rescue tubes and buoys regularly to ensure they are in good condition.
- Provided first aid care to injured patrons before paramedics arrived on scene.
- Observed swimmers from elevated chairs while scanning the entire pool deck.
- Adhered strictly to emergency action plans.
Pool Lifeguard
The YMCA Of Greater Kalamazoo
Kalamazoo, MI
09.2023 - 04.2024
- Inspected pool areas for cleanliness, reporting any concerns to supervisor immediately.
- Created daily activity reports to document patron behavior and incidents that occurred at the pool facility.
- Attended regular staff meetings to discuss new policies, procedures and safety issues.
- Provided excellent customer service by responding promptly to guest inquiries or complaints.
- Logged chemical readings to keep pool water at safe levels and avoid potential illness among patrons.
- Cleaned, brushed and vacuumed pool to keep clean.
- Collaborated closely with team to identify issues and quickest methods for remediation.
Education
Some College (No Degree) - Criminal Justice
Western Michigan University
Kalamazoo, MI12-2026
High School Diploma -
Carl Sandburg High School
Orland Park, IL05-2023
Skills
- Program Oversight
- Emergency Response
- Safety oversight
- First Aid
- CPR Certified
- Patron Support
- Cash Handling
- Guest Services
- Customer Service
- Payment Collection
- Customer Satisfaction
- Customer inquiries
Affiliations
- Golfing
- Club Sports
- Working out
- Spending time with Family
- Going on nature walks and hiking
Languages
Polish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Police Cadet
Kalamazoo Township Police Department
06.2025 - Current
Hostess
Applebees
09.2024 - 01.2025
Pool Lifeguard
The YMCA Of Greater Kalamazoo
09.2023 - 04.2024
Lifeguard
Centennial Park Aquatic Center
05.2022 - 08.2024
High School Diploma -
Carl Sandburg High School
Some College (No Degree) - Criminal Justice
Western Michigan University